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Lancashire PEEL 2018

Efficiency

How efficiently does the force operate and how sustainable are its services to the public?

Last updated 20/01/2020
Outstanding

Lancashire Constabulary is outstanding in the way it operates and provides sustainable services.

The constabulary is outstanding in how it is planning for the future. It understands the changing nature of the types of incidents it is being asked to deal with. It uses technology to predict how many calls and crimes it will deal with in the next four years. This means it can plan to make sure it has the people and skills it needs for the future.

The constabulary uses public surveys and social media to find out what the public want. This helps it to prioritise the services it needs to provide.

It is innovative in how it understands what the public need, analysing thousands of calls so that it can improve its service. This helps it to invest money where it is needed.

The constabulary trains its workforce to have the skills it needs. It encourages people from all communities to join the constabulary. It checks regularly that it is a diverse employer. It encourages people to become investigators, so that it can investigate crime well.

It has detailed finance plans. It knows how much money it has and how much it needs. This helps it to plan where money must be spent and where it can be saved.

The constabulary works well with other agencies and organisations, but only if it benefits the service to the public. It has collaborated with academia to develop a forensic science academy, putting it at the forefront of forensic research. This will help it prepare for the future.

In 2017, we graded the constabulary as good at meeting current demand and using resources.

Questions for Efficiency

2

How well does the force plan for the future?

Outstanding

The constabulary is outstanding at planning for the future.

It understands the changing nature of the types of incidents it is being asked to deal with. It uses technology to predict how many calls and crimes it will deal with in the next four years. This means it can plan to make sure it has the people and skills it needs.

It is innovative in how it understands what the public need from the police. It analyses thousands of calls so that it can improve its service. It uses public surveys and social media, so it knows what the public want. This helps it invest money in the services that are needed.

The constabulary trains its workforce to have the skills it needs. It encourages people from all communities to join the constabulary. It checks regularly that it is a diverse employer. It is recruiting more people to be investigators, so that it can investigate crime well.

It has detailed finance plans, including planning for several possibilities. The plans are subject to external scrutiny. The constabulary knows how much money it has and how much it needs. This helps it to plan where money must be spent, and where it can be saved.

The constabulary works well with other agencies and organisations, but only where this benefits the service to the public. It has collaborated with academia to develop a forensic science academy. This means that it is at the forefront of forensic research. This will help it prepare for the future.

Detailed findings for question 2