Avon Fire and Rescue Service: Cause of concern revisit letter
During our inspection of Avon Fire and Rescue Service (FRS) from May to July 2023, we identified an accelerated cause of concern:
- The service’s mobilisation system, which records information and dispatches resources to emergency incidents, isn’t reliable and crashes during emergency 999 calls. This unnecessarily delays the mobilisation of resources, which results in the public receiving a slower response to emergencies.
On 16 August 2023, we issued the accelerated cause of concern and made recommendations. On 19 September 2023, Avon FRS submitted an action plan setting out how it would address the area of concern and our recommendations.
Between 4 and 8 December 2023, we carried out our first revisit to review progress. On 19 January 2024, we published our findings.
Between 19 and 20 March 2024, we carried out a second revisit to review progress against the action plan.
This letter summarises our findings.
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