Avon Fire and Rescue Service: Causes of concern revisit letter
During our inspection of Avon Fire and Rescue Service (FRS) from May to June 2023, we identified two accelerated causes of concern:
- The service doesn’t have an effective system to gather and record relevant and up-to-date risk information to help protect firefighters, the public and property during an emergency.
- The service’s mobilisation system, which records information and dispatches resources to emergency incidents, isn’t reliable and crashes during emergency 999 calls. This unnecessarily delays the mobilisation of resources, and results in the public receiving a slower response to emergencies.
On 16 August 2023, we issued these accelerated causes of concern and made recommendations. On 19 September 2023, Avon FRS submitted an action plan setting out how it would address these causes of concern and our recommendations.
Between 4 and 8 December 2023, we carried out a revisit to review progress.
This letter summarises our findings.
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