Norfolk 2018/19
Read more about NorfolkThis is HMICFRS’s first annual assessment of fire and rescue services. This assessment examines the service’s effectiveness, efficiency and how well it looks after its people. It is designed to give the public information about how their local fire and rescue service is performing in several important areas, in a way that is comparable with other services across England.
The extent to which the service is effective at keeping people safe and secure from fire and other risks requires improvement.
The extent to which the service is efficient at keeping people safe and secure from fire and other risks requires improvement.
The extent to which the service looks after its people requires improvement.
Zoë Billingham, Her Majesty’s Inspector of Fire and Rescue Services
HM Inspector's summary
We are satisfied with some aspects of the performance of Norfolk Fire and Rescue Service (FRS). But there are several areas where the service needs to make improvements.
Norfolk FRS requires improvement at providing an effective service. It requires improvement at:
- understanding the risk of fire and other emergencies;
- preventing fires and other risks; and
- protecting the public through fire regulation.
But it is good at responding to fires and other emergencies and responding to national risks.
It requires improvement to its efficiency. It is good at making its services affordable but it requires improvement in how it uses resources.
The service requires improvement in how it looks after its people. Though it is good at getting the right people with the right skills, it requires improvement at:
- promoting the right values and culture;
- ensuring fairness and promoting diversity; and
- managing performance and developing leaders.
Overall, we would like to see improvements in the year ahead.