HMICFRS accessibility statement

This page describes:

  • how accessible our website is;
  • what to do if you have a problem; and
  • what we are doing to meet the regulations.

This accessibility statement applies to the His Majesty’s Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS) website. This website is run by HMICFRS.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels, zoom and fonts;
  • complete tasks without a mouse by using input controls such as speech or a keyboard; and
  • listen using a screen reader.

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible. You can see a full list of any issues we currently know about in the Non-accessible content section of this statement.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille you can reach us on one of the contact options listed below:

  • you can email us at;
  • you can make a request and send it to us in the post addressed to HMICFRS, 23 Stephenson Street, Birmingham, B2 4BH.

We’ll consider your request and get back to you within 20 working days.

Read tips on contacting organisations about inaccessible sites.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please email the Contact HMICFRS inbox with your problems. This email account is monitored during office hours, Monday to Friday.

Read tips on contacting organisation about inaccessible websites.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about these systems accessibility

HMICFRS is committed to making our website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance statement

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below

Non accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Some people may find parts of our website difficult to use because:

  • Most of our PDFs from September 2018 are accessible. However, the running header and footer on some of our PDFs do not use a consistent approach in their page numbering. This may be confusing to some people who rely on audio feedback. This fails WCAG guideline 3.2.3 Consistent Navigation. We are consulting on how to fix this and will update this statement in due course. Please contact us for an accessible version of any of the PDFs affected by this.
  • We use PowerBI as a third-party app within the website. PowerBI is not fully accessible. These are the pages where we publish PowerBI dashboards:

    This fails multiple WCAG guidelines.

    You will find a text alternative for the Rape Monitoring Group PowerBI dashboards here.

    Please contact us for an accessible alternative for the Value for Money profiles.

  • Some spreadsheets that we publish are not accessible. We are working through these documents in 2021, 2022 and 2023 to make them accessible.
  • Our mobile navigation menu is not accessible to screen reader users. We are working on the development of this element to fix this in 2023.

Disproportionate burden

At this time, we have not made any disproportionate burden claims.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.


Audio and video elements published before 23 September 2020 may not have captions, transcripts, signing or audio description as these are exempt from meeting the accessibility regulations.

Preparation of this accessibility statement

This statement was prepared on 22 September 2020. It was last reviewed on 18 July 2023.

This website was last tested on 27 March 2023. The test was carried out by Digital Accessibility Centre.

We tested the service based on a user’s ability to complete key journeys. All parts of the chosen journeys were tested, including documents. Journeys were chosen on a number of factors including usage statistics, risk assessments and subject matter.

Digital accessibility centre AA WCAG certificate