Police and crime commissioner-commissioned inspection into Norfolk Constabulary

On 30 January 2024, the police and crime commissioner for Norfolk requested an inspection of Norfolk Constabulary under section 54(2BA) of the Police Act 1996.

As requested, HMICFRS has reviewed Norfolk Constabulary’s handling of 999 calls from vulnerable people and certain incident types.

We were asked to provide commentary on whether the constabulary would be in an improved position if the Right Care Right Person (RCRP) call script had been used in all the calls.

As part of the review, we have:

• reviewed 490 emergency 999 calls to Norfolk Constabulary;
• assessed the computer aided despatch (CAD) records relating to the 999 calls;
• carried out five interviews and focus groups with personnel from Norfolk Constabulary; and
• interviewed the then police and crime commissioner.

This letter summarises our main findings.

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