Wiltshire PEEL 2018
Efficiency
How efficiently does the force operate and how sustainable are its services to the public?
How well does the force use its resources to meet the demand it faces?
This question was not subject to detailed inspection in 2018/19, and our judgment from the 2017 efficiency inspection has been carried over.
How well does the force plan for the future?
Areas for improvement
- The force should improve its engagement with the public, using digital methods for public contact.
- The force should develop its workforce by actively seeking opportunities to recruit external candidates.
Wiltshire Police is good at planning for the future. It understands and manages demand well.
The force’s strategic assessment of threat, harm and risk includes areas of emerging demand, such as modern slavery and human trafficking. It makes detailed plans for these areas.
The force aims to manage future demand by intervening early and working with partner organisations in areas such as mental health. It is improving its ability to deal with an increase in cyber-crime.
Wiltshire Police is good at working with local people. But the force needs better digital ways for the public to contact it.
The force has invested in services that matter to the public. It has processes to help understand future and emerging demand and identify changing public expectations.
The force is starting to analyse its existing skills base and what it will need for the future. It has increased recruitment to fill gaps and has also made some changes to encourage more diversity among applicants. The force should recruit more people from outside the police service.
Wiltshire Police has made arrangements to align its financial plans with its service and delivery plans. These focus on frontline staffing.
The force has clear ambitions to improve the focus on its local policing model and its ability to meet demand.
Detailed findings for question 2