Skip to content

North Wales PEEL 2018


How effectively does the force reduce crime and keep people safe?

Last updated 20/01/2020

Overall, North Wales Police is good at reducing crime and keeping people safe. This includes the way that it protects vulnerable people.

The force understands the scale and nature of vulnerability in its area. Officers and staff know how to spot the causes and signs of vulnerability. This is rooted in their training and the lessons learnt by the force from experience of incidents on the front line. When dealing with the public the force works to priorities in the police and crime plan that focus on vulnerability.

The force is good at responding to incidents involving vulnerable people. Officers generally reach the incident within their target time, although this does not always happen when the force is really busy. Officers then work through a clear process to assess what has happened, keeping full records of the action they have taken.

Teams generally support vulnerable victims of crime well. But in some areas, the workforce is busy and needs more help.

The force will be able to do more to help vulnerable victims once mental health professionals start working regularly in the force control room later this year alongside officers and staff.

A multi-agency safeguarding hub (MASH) has not so far been set up in North Wales. A MASH would enable the police to work more closely, and in a more co-ordinated way, with other organisations that help vulnerable people, including local authorities, the emergency services and the NHS. Setting up a MASH would result in a better service for the public.

In 2016, we judged the force’s effectiveness at preventing and tackling anti-social behaviour to be good. We also judged the force’s effectiveness at tackling serious and organised crime to be good. In 2017, we judged as good the force’s effectiveness at investigating crime. These judgments from previous years remain valid.

Questions for Effectiveness


How effective is the force at protecting those who are vulnerable from harm, and supporting victims?


North Wales Police and the people who work for it are good at protecting people who are vulnerable.

Officers and staff recognise the signs and causes of vulnerability. They put into practice the training they have been given to protect vulnerable people. This begins with the first contact when vulnerable victims of crime contact the control room. Daily meetings for making decisions about policing have vulnerability as a priority. In particular, officers attach importance to dealing with cases involving domestic abuse. When cases reach the courts, the force makes regular use of the legal powers and orders available to protect victims of domestic abuse.

The force generally responds well to incidents involving vulnerable people. Officers on the front line make appropriate decisions that protect people and record the action they have taken. In the control room the ability to respond to vulnerable victims should improve later this year when mental health professionals start working regularly alongside police officers and staff.

We found that both generalist and specialist police teams are mostly giving good support to vulnerable victims of crime. There are some areas, however, where more support is needed for teams with high workloads. Improvements are also needed in the way the force manages sex offenders.

Joint working with partner agencies to protect vulnerable people is in place, but there is no MASH to co-ordinate the protection of vulnerable people by different agencies. In the absence of a MASH, the force has created effective joint working arrangements. The introduction of a MASH would improve services to the public.

Detailed findings for question 3


How effective are the force’s specialist capabilities?


We have previously inspected how well forces provide armed policing. This formed part of our 2016 and 2017 effectiveness inspections. Subsequent terrorist attacks in the UK and Europe have meant that the police service maintains a focus on armed capability in England and Wales.

It is not just terrorist attacks that place operational demands on armed officers. The threat can include the activity of organised crime groups or armed street gangs and all other crime involving guns. The chief officer be designated to oversee these standards. This requires the chief officer to set out the firearms threat in an armed policing strategic threat and risk assessment (APSTRA). The chief officer must also set out clear rationales for the number of armed officers (armed capacity) and the level to which they are trained (armed capability).

Detailed findings for question 5