Gwent PEEL 2018

This question was not subject to detailed inspection in 2018/19, and our judgment from the 2017 efficiency inspection has been carried over.

However, Gwent Police had two areas for improvement in our 2017 efficiency inspection. These were:

• The force should develop a plan to recover non-emergency abandoned calls.
  This has been addressed.
• The force should conduct a leadership skills audit that will allow it to understand leadership capacity and capability.
  This is in progress.

Gwent Police is good at planning for the future.

The force has used a wide range of information to understand future demand. It has used software to inform its future predictions linked to the FMS. It uses this to test its predictions and build a better picture of gaps in future policing.

The force understands what the public currently wants from it. It is less clear about future public expectations and how it can use them to plan for the future.

The force is good at prioritising its resources. It allocates resources to meet the police and crime commissioner’s vision and objectives. For example, the force’s people plan aims to help the force respond to changing demands and challenges as effectively as possible.

The force has predicted future retirements and staff increases. But it needs to consider changing requirements to ensure the workforce has the right skills for the future.

The force has a comprehensive MTFP, which also includes the longer-term financial issues facing the police service in Gwent.

The force’s plans for future joint working and collaboration are ambitious and based on a clear understanding of the benefits. Collaborative working has increased efficiency and generated savings.