Wiltshire PEEL 2017

The force is good at protecting vulnerable people and supporting victims. It is effective in how it identifies vulnerability. The force uses risk assessments for all calls for service into the force control room to identify threat, risk, harm and vulnerability of callers and others, and to ensure an appropriate response in accordance with individual needs. Daily review meetings ensure the officers deployed to calls for service involving vulnerable people have the skills to meet the needs of the people involved. The workforce understand vulnerability and know how to identify the signs that a person may be at risk of harm.

Our review of investigation case files (undertaken before our inspection) found that the force provides vulnerable victims with a generally good standard of service. Call handlers, frontline officers and staff take a consistent approach to safeguarding vulnerable people.

Wiltshire Police is outstanding at identifying and supporting people experiencing mental health problems. It works exceptionally well with partner organisations through comprehensive and well-established meetings to ensure that continuing support and specialist safeguarding arrangements are in place for vulnerable people, including those who have experienced domestic abuse. In addition, the force works proactively with other organisations to ensure continual improvement of services to protect and reassure people at risk of harm.

Wiltshire Police has the necessary arrangements in place to fulfil its national policing responsibilities, and to respond to an attack requiring an armed response. Appropriate governance processes are in place to assess and review force capability and capacity to respond to major incidents. Plans are tested with other organisations and information on outcomes is exchanged within the partnerships using a joint ICT system.