Devon and Cornwall PEEL 2017

Devon and Cornwall Police has a good understanding of the broad range of demand for its services. It has developed a demand assessment framework that enables it to conduct effective business analysis and informs resourcing decisions. The focus on becoming more efficient and the involvement of staff who can suggest change is welcomed. The force is moving towards much closer working with Dorset Police and is well placed to make progress in assessing and prioritising demand across the strategic alliance in support of the joint change programme. However, the effectiveness of the force control room, a critical area that affects overall force demand and performance, needs to improve. Short-term and long-term problems need addressing so that the service provided to the public remains at acceptable levels.

Devon and Cornwall Police has a good understanding of the capabilities of the organisation as a whole, but needs to do more to understand the skills of individual officers and staff beyond operational needs. It also needs a better understanding of its current leadership capabilities, and to do more planning for the future. The force is good at prioritising its demand, and is able to flex its resources well in response to need. The force has clear investment plans, supported by the police and crime commissioner, which focus on improving services by introducing more capable IT systems and physical infrastructure. We found several good examples of collaborative working between the force and other partner organisations and the force is well aware of the benefits. The willingness of the force to learn from others and implement good practice from elsewhere is both refreshing and positive.

Devon and Cornwall Police understands future trends in demand, and its view of the future is well informed by its communication with the public. It has a good understanding of how new technology can be transformative in shaping the future of policing, but it needs to act now to correct some current problems. The implementation of up-to-date technology to support present-day policing has begun. The force does not yet have a proper understanding of its future leadership requirements, and external recruitment occurs of necessity more often for police officers than for staff. The PRISM programme is ambitious, yet provides a realistic view of where the force needs to move to in coming years. The continuing successful alliance with Dorset Police, with all the benefits realised to date, provides assurance that the force’s plans are credible. The force is financially sound, with a good record of achieving savings and attracting innovation funding.