Surrey PEEL 2016

Surrey Police and its workforce are good at treating all of the people they serve with fairness and respect. This is part of the vision for the force, which is understood by most staff. The force uses a wide range of methods to seek feedback and challenge from the public, including through its website and social media. Its website has been redesigned to make it easier for the public to find out how to make a complaint.

The force understands the importance of communicating with groups who may have less trust and confidence in the police. It makes use of surveys, the independent advisory group and professional reference groups, as well as complaints data and information from victim satisfaction surveys. A full-time analyst monitors feedback, trends and patterns in public complaints.

Surrey Police is good at ensuring that its workforce behaves ethically and lawfully. The Code of Ethics is well understood by most staff. There are good procedures for ensuring all staff, including volunteers and contractors, are vetted before being allowed access to force premises or information and for re-vetting staff on promotion or transfer to certain posts where they are exposed to more risk.

The force has a comprehensive package of e-training modules that provide clear guidance on acceptable and unacceptable behaviour. These modules include an introduction to professional standards, ethical decision-making, social media awareness, security matters and sexual misconduct. Supervisors and staff have a good understanding of the force’s policies on gifts and hospitality, notifiable associations and business interests.

Good systems to find and assess intelligence about potential corruption are in place and the force has an experienced and efficient anti-corruption unit (ACU). Its ‘in house’ anonymous reporting system is effective.

The force recognises that abuse of authority for sexual gain (taking advantage of a position of power to exploit vulnerable victims of crime) is serious corruption. About 75 percent of the workforce have completed an e-learning module on abuse of authority for sexual gain, but the force does not reinforce this with further training or other information. The force should consider actively seeking intelligence on potential abuse from organisations such as women’s refuges or sex worker support organisations.

Surrey Police is good at treating its workforce with fairness and respect. The force seeks feedback about the workforce’s perceptions of how they are treated through a range of channels including staff surveys, the force intranet forum, a force suggestion scheme, regular meetings with unions, police federation, staff associations and staff networks, and exit interviews for those leaving the force. It has consulted widely about its change programme and changes have mostly been well received, but some frontline staff feel under pressure from high workloads.

The force has made a significant investment in wellbeing services. Its nurse-led occupational health team provides appropriate support for staff and will refer staff for physiological or psychological advice and treatment when required. Wellbeing services are well understood by staff and held in very high regard.

However, we found that the performance assessment process is not effective and does not provide a rigorous process for recognising those who are talented or under-performing or for ensuring its workforce are working towards agreed objectives. Generally the workforce do not feel engaged with the process or recognise its benefits.