North Yorkshire Police must make urgent improvements

North Yorkshire must make improvements to help keep people safe and reduce crime, the police inspectorate has said.

Get the report

PEEL 2021/22 – An inspection of North Yorkshire Police

His Majesty’s Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS) graded North Yorkshire Police’s performance across eight areas of policing and found the force was ‘inadequate’ in one area, ‘requires improvement’ in four areas, ‘adequate’ in two areas and ‘good’ in one area.

HMICFRS said the areas requiring improvement included responding to the public, investigating crime, protecting vulnerable people, and building and developing its workforce. The inadequate area was its use of resources.

His Majesty’s Inspector of Constabulary Roy Wilsher said:

“I have concerns about the performance of North Yorkshire Police in keeping people safe and reducing crime. In particular, I have serious concerns about its strategic planning and organisational management.

“Senior leaders in the force need to ensure they have effective oversight of its enabling services, such as IT and HR functions. Failures in these areas impact the service the force provides.

“North Yorkshire Police also needs to improve the speed with which it answers and responds to emergency calls. The force is well below the national standard, with only 41.9 percent of 999 calls being answered within 10 seconds.

“However, we did find that the force works well with partner organisations to safeguard vulnerable people. We found good examples of the force working with other organisations to divert young people away from offending and to reduce the vulnerability of people who may become victims of crime.

“Although I have concerns about corporate processes, I am pleased that the force has accepted our findings and is engaging with us and other partner organisations to ensure improvements are made. I remain in regular contact with the chief constable and will monitor the force’s progress towards addressing the cause of concern and areas of improvement I have established.”

Get the report

PEEL 2021/22 – An inspection of North Yorkshire Police


  1. In 2014, we introduced our police effectiveness, efficiency and legitimacy (PEEL) inspections, which assess the performance of all 43 police forces in England and Wales. Since then, we have been continuously adapting our approach and this year has seen the most significant changes yet.
  2. We are moving to a more intelligence-led, continual assessment approach, rather than the annual PEEL inspections we used in previous years. We have also changed our approach to graded judgments. We now assess forces against the characteristics of good performance, and we more clearly link our judgments to causes of concern and areas for improvement.
  3. We have also expanded our previous four-tier system of judgments to five tiers. As a result, we can state more precisely where we consider improvement is needed and highlight more effectively the best ways of doing things.
  4. However, these changes mean that it isn’t possible to make direct comparisons between the grades awarded this year with those from previous PEEL inspections. A reduction in grade, particularly from good to adequate, does not necessarily mean that there has been a reduction in performance, unless we say so in the report.
  5. More information about the new PEEL assessment framework 2021/22 is available on our website.
  6. For further information, please contact the HMICFRS Press Office on 0300 071 6781 or