Greater Manchester Police has made progress, but significant challenges remain

Greater Manchester Police has improved its performance in some areas, but overall it is not achieving the expected level of service, the police inspectorate has said.

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PEEL 2021/22 – An inspection of Greater Manchester Police

Her Majesty’s Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS) graded Greater Manchester Police’s performance across nine areas of policing and found the force was ‘adequate’ in one area, ‘requires improvement’ in five areas, and ‘inadequate’ in three areas.

The areas graded as ‘inadequate’ included how the force investigates crime and how it responds to the public.

However, the inspectorate acknowledged that Greater Manchester Police had made progress, including improving its crime recording so that it is now properly recording a substantial majority of the crimes reported by the public.

Her Majesty’s Inspector of Constabulary Andy Cooke said:

“Greater Manchester Police has faced immense challenges, but I am pleased with the progress the force has made in the short period of time since it published its new action plan, back in September last year.

“However, Greater Manchester Police is still falling short of the level of service both the inspectorate and the public expect. I am particularly concerned about how the force investigates crime, its insufficient understanding of demand, and how it supports its workforce. We have made several recommendations for the force to make improvements in these areas.

“The challenges facing Greater Manchester Police should not be underestimated, but I am optimistic that the trajectory and pace of improvement will continue this year. We will continue to closely monitor the force’s progress.”

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PEEL 2021/22 – An inspection of Greater Manchester Police


  1. In 2014, we introduced our police effectiveness, efficiency and legitimacy (PEEL) inspections, which assess the performance of all 43 police forces in England and Wales. Since then, we have been continuously adapting our approach and this year has seen the most significant changes yet.
  2. We are moving to a more intelligence-led, continual assessment approach, rather than the annual PEEL inspections we used in previous years. We have also changed our approach to graded judgments. We now assess forces against the characteristics of good performance, and we more clearly link our judgments to causes of concern and areas for improvement.
  3. We have also expanded our previous four-tier system of judgments to five tiers. As a result, we can state more precisely where we consider improvement is needed and highlight more effectively the best ways of doing things.
  4. However, these changes mean that it isn’t possible to make direct comparisons between the grades awarded this year with those from previous PEEL inspections. A reduction in grade, particularly from good to adequate, does not necessarily mean that there has been a reduction in performance, unless we say so in the report.
  5. More information about the new PEEL assessment framework 2021/22 is available on our website.
  6. For further information, please contact the HMICFRS Press Office on 07836 217 729 or