Fire and rescue services' progress against recommendations
HMICFRS routinely monitors progress against the recommendations that we make to fire and rescue services in our inspection reports. The table below shows progress fire and rescue services have made against recommendations made to them in the:
- 2018/19 Fire and Rescue Service Assessments;
- 2021/22 Fire and Rescue Service Assessments; and
- 2023/25 Fire and Rescue Service Assessments.
Recommendations are not orders. It is for others – principally chief fire officers – to act on them.
Recommendations shown as:
- open are those which have been given to the service and are not yet complete and have not been superseded;
- completed and verified are those where HMICFRS is satisfied that the service has taken the actions to complete the recommendation;
- superseded are those which have been repeated or updated following a more recent inspection.
This page is updated each year in March and September and was last fully updated on 12 September 2024 using data extracted on 2 September 2024.
The change log sets out the updates and changes made to this table over time.
| Service | Report | Cause of Concern | Recommendation | Status | URL | Report Type |
|---|---|---|---|---|---|---|
| Avon Fire and Rescue Service | Avon Fire and Rescue Service inspection 2023/25 – accelerated cause of concern | The service’s mobilisation system, which records information and dispatches resources to emergency incidents, isn’t reliable and crashes during emergency 999 calls. This unnecessarily delays the mobilisation of resources, which results in the public receiving a slower response to emergencies. | By 19 September 2023, the service should develop an action plan to make sure fire control staff are provided with regular updates and welfare support is put in place. | Open | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/avon-frs-inspection-accelerated-cause-of-concern/ | Fire and Rescue Service effectiveness, efficiency and people 2023/25 |
| Avon Fire and Rescue Service | Avon Fire and Rescue Service inspection 2023/25 – accelerated cause of concern | The service’s mobilisation system, which records information and dispatches resources to emergency incidents, isn’t reliable and crashes during emergency 999 calls. This unnecessarily delays the mobilisation of resources, which results in the public receiving a slower response to emergencies. | By 19 September 2023, the service should develop an action plan to make sure it has strategic oversight arrangements in place and that any faults are recorded regularly and escalated to senior leaders where necessary. | Open | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/avon-frs-inspection-accelerated-cause-of-concern/ | Fire and Rescue Service effectiveness, efficiency and people 2023/25 |
| Avon Fire and Rescue Service | Avon Fire and Rescue Service inspection 2023/25 – accelerated cause of concern | The service’s mobilisation system, which records information and dispatches resources to emergency incidents, isn’t reliable and crashes during emergency 999 calls. This unnecessarily delays the mobilisation of resources, which results in the public receiving a slower response to emergencies. | By 19 September 2023, the service should develop an action plan to make sure its mobilisation system is effective and it doesn’t result in the public receiving a slower response to emergencies. | Open | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/avon-frs-inspection-accelerated-cause-of-concern/ | Fire and Rescue Service effectiveness, efficiency and people 2023/25 |
| Avon Fire and Rescue Service | Effectiveness, efficiency and people 2023/25 – Avon Fire and Rescue Service | Prevention activity isn’t a sufficiently high priority for the service, and there is no prevention strategy, which should drive its day-to-day activities. The service doesn’t adequately prioritise home fire safety visits (HFSVs) on the basis of risk. We found that H SVs were arranged based on staff’s availability as opposed to risk. We found several HFSVs that were outstanding for a significant period of time due to resourcing issues. | Within 28 days, the service should develop an action plan to develop and implement a prevention strategy that prioritises the people most at risk of fire and makes sure that work to reduce risk is proportionate. | Open | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2023-25-avon/ | Fire and Rescue Service effectiveness, efficiency and people 2023/25 |
| Avon Fire and Rescue Service | Effectiveness, efficiency and people 2023/25 – Avon Fire and Rescue Service | Prevention activity isn’t a sufficiently high priority for the service, and there is no prevention strategy, which should drive its day-to-day activities. The service doesn’t adequately prioritise home fire safety visits (HFSVs) on the basis of risk. We found that H SVs were arranged based on staff’s availability as opposed to risk. We found several HFSVs that were outstanding for a significant period of time due to resourcing issues. | Within 28 days, the service should develop an action plan to make sure it quality assures its prevention activity so staff carry out HFSVs to an appropriate standard. | Open | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2023-25-avon/ | Fire and Rescue Service effectiveness, efficiency and people 2023/25 |
| Avon Fire and Rescue Service | Effectiveness, efficiency and people 2023/25 – Avon Fire and Rescue Service | Prevention activity isn’t a sufficiently high priority for the service, and there is no prevention strategy, which should drive its day-to-day activities. The service doesn’t adequately prioritise home fire safety visits (HFSVs) on the basis of risk. We found that H SVs were arranged based on staff’s availability as opposed to risk. We found several HFSVs that were outstanding for a significant period of time due to resourcing issues. | Within 28 days, the service should develop an action plan to address the HFSVs backlog in a way that is both timely and prioritised on the basis of risk. | Open | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2023-25-avon/ | Fire and Rescue Service effectiveness, efficiency and people 2023/25 |
| Avon Fire and Rescue Service | Effectiveness, efficiency and people 2023/25 – Avon Fire and Rescue Service | Prevention activity isn’t a sufficiently high priority for the service, and there is no prevention strategy, which should drive its day-to-day activities. The service doesn’t adequately prioritise home fire safety visits (HFSVs) on the basis of risk. We found that H SVs were arranged based on staff’s availability as opposed to risk. We found several HFSVs that were outstanding for a significant period of time due to resourcing issues. | Within 28 days, the service should develop an action plan to make sure staff carry out HFSVs and wider prevention activities competently. | Open | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2023-25-avon/ | Fire and Rescue Service effectiveness, efficiency and people 2023/25 |
| Avon Fire and Rescue Service | Effectiveness, efficiency and people 2023/25 – Avon Fire and Rescue Service | Prevention activity isn’t a sufficiently high priority for the service, and there is no prevention strategy, which should drive its day-to-day activities. The service doesn’t adequately prioritise home fire safety visits (HFSVs) on the basis of risk. We found that H SVs were arranged based on staff’s availability as opposed to risk. We found several HFSVs that were outstanding for a significant period of time due to resourcing issues. | Within 28 days, the service should develop an action plan to make sure the prevention department has enough resources to implement all its prevention activity and review whether wholetime firefighters can offer more capacity to prevention. | Open | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2023-25-avon/ | Fire and Rescue Service effectiveness, efficiency and people 2023/25 |
| Avon Fire and Rescue Service | Effectiveness, efficiency and people 2023/25 – Avon Fire and Rescue Service | Prevention activity isn’t a sufficiently high priority for the service, and there is no prevention strategy, which should drive its day-to-day activities. The service doesn’t adequately prioritise home fire safety visits (HFSVs) on the basis of risk. We found that H SVs were arranged based on staff’s availability as opposed to risk. We found several HFSVs that were outstanding for a significant period of time due to resourcing issues. | Within 28 days, the service should develop an action plan to make sure there are strategic oversight arrangements in place and detailed key performance indicators for HFSVs. | Open | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2023-25-avon/ | Fire and Rescue Service effectiveness, efficiency and people 2023/25 |
| Avon Fire and Rescue Service | Effectiveness, efficiency and people 2023/25 – Avon Fire and Rescue Service | The service has shown an intent to improve its culture, with some staff reporting improvements across the service. However, more needs to be done. We found evidence of behaviours that weren’t in line with service values. We were told about cultures among some teams where staff demonstrate unacceptable behaviours, such as using sexist or inappropriate language and disguising this as banter. And worryingly, some staff don’t have the confidence to report these issues. We were told that there is a disconnect at different levels of the service, such as between middle and senior management, and information isn’t always filtered down to the whole workforce. | Within 28 days, the service should develop an action plan to assure itself that senior and middle managers act as role models and show they are committed to service values through their behaviour. | Open | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2023-25-avon/ | Fire and Rescue Service effectiveness, efficiency and people 2023/25 |
| Avon Fire and Rescue Service | Effectiveness, efficiency and people 2023/25 – Avon Fire and Rescue Service | The service has shown an intent to improve its culture, with some staff reporting improvements across the service. However, more needs to be done. We found evidence of behaviours that weren’t in line with service values. We were told about cultures among some teams where staff demonstrate unacceptable behaviours, such as using sexist or inappropriate language and disguising this as banter. And worryingly, some staff don’t have the confidence to report these issues. We were told that there is a disconnect at different levels of the service, such as between middle and senior management, and information isn’t always filtered down to the whole workforce. | Within 28 days, the service should develop an action plan to assure itself that staff are confident using its feedback processes to raise their concerns. | Open | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2023-25-avon/ | Fire and Rescue Service effectiveness, efficiency and people 2023/25 |
| Avon Fire and Rescue Service | Effectiveness, efficiency and people 2023/25 – Avon Fire and Rescue Service | The service has shown an intent to improve its culture, with some staff reporting improvements across the service. However, more needs to be done. We found evidence of behaviours that weren’t in line with service values. We were told about cultures among some teams where staff demonstrate unacceptable behaviours, such as using sexist or inappropriate language and disguising this as banter. And worryingly, some staff don’t have the confidence to report these issues. We were told that there is a disconnect at different levels of the service, such as between middle and senior management, and information isn’t always filtered down to the whole workforce. | Within 28 days, the service should develop an action plan to make sure that its values and behaviours are understood and demonstrated at all levels of the organisation. | Open | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2023-25-avon/ | Fire and Rescue Service effectiveness, efficiency and people 2023/25 |
| Avon Fire and Rescue Service | Effectiveness, efficiency and people 2023/25 – Avon Fire and Rescue Service | The service has shown an intent to improve its culture, with some staff reporting improvements across the service. However, more needs to be done. We found evidence of behaviours that weren’t in line with service values. We were told about cultures among some teams where staff demonstrate unacceptable behaviours, such as using sexist or inappropriate language and disguising this as banter. And worryingly, some staff don’t have the confidence to report these issues. We were told that there is a disconnect at different levels of the service, such as between middle and senior management, and information isn’t always filtered down to the whole workforce. | Within 28 days, the service should develop an action plan to make sure that staff are trained and supported to identify and challenge inappropriate behaviour. | Open | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2023-25-avon/ | Fire and Rescue Service effectiveness, efficiency and people 2023/25 |
| Avon Fire and Rescue Service | Effectiveness, efficiency and people 2023/25 – Avon Fire and Rescue Service | The service has shown an intent to improve its culture, with some staff reporting improvements across the service. However, more needs to be done. We found evidence of behaviours that weren’t in line with service values. We were told about cultures among some teams where staff demonstrate unacceptable behaviours, such as using sexist or inappropriate language and disguising this as banter. And worryingly, some staff don’t have the confidence to report these issues. We were told that there is a disconnect at different levels of the service, such as between middle and senior management, and information isn’t always filtered down to the whole workforce. | Within 28 days, the service should develop an action plan to make sure that the appropriate support is provided to those raising workforce concerns. | Open | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2023-25-avon/ | Fire and Rescue Service effectiveness, efficiency and people 2023/25 |
| Avon Fire and Rescue Service | Effectiveness, efficiency and people 2023/25 – Avon Fire and Rescue Service | The service still doesn’t have an effective system to make sure it gathers and records relevant and up-to-date risk information to help protect firefighters, the public and property during an emergency. We found examples of risk information available not being effective, accurate or up to date. Concerningly, most operational staff haven’t been given the support they need to collect risk information, and there is limited strategic oversight in place to improve the risk information process. | By 19 September 2023, the service should provide an action plan to demonstrate how it will meet our recommendations, and it should have an effective risk information process in place. The service should make sure fire control has access to relevant and up-to-date risk information, including evacuation strategies, in high-rise residential buildings. | Open | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2023-25-avon/ | Fire and Rescue Service effectiveness, efficiency and people 2023/25 |
| Avon Fire and Rescue Service | Effectiveness, efficiency and people 2023/25 – Avon Fire and Rescue Service | The service still doesn’t have an effective system to make sure it gathers and records relevant and up-to-date risk information to help protect firefighters, the public and property during an emergency. We found examples of risk information available not being effective, accurate or up to date. Concerningly, most operational staff haven’t been given the support they need to collect risk information, and there is limited strategic oversight in place to improve the risk information process. | By 19 September 2023, the service should provide an action plan to demonstrate how it will meet our recommendations, and it should have an effective risk information process in place. The service should make sure temporary risks, including individual vulnerabilities that are added onto the risk information system, are managed appropriately. | Open | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2023-25-avon/ | Fire and Rescue Service effectiveness, efficiency and people 2023/25 |
| Avon Fire and Rescue Service | Effectiveness, efficiency and people 2023/25 – Avon Fire and Rescue Service | The service still doesn’t have an effective system to make sure it gathers and records relevant and up-to-date risk information to help protect firefighters, the public and property during an emergency. We found examples of risk information available not being effective, accurate or up to date. Concerningly, most operational staff haven’t been given the support they need to collect risk information, and there is limited strategic oversight in place to improve the risk information process. | By 19 September 2023, the service should provide an action plan to demonstrate how it will meet our recommendations, and it should have an effective risk information process in place. The service should make sure it has effective quality assurance and strategic oversight arrangements in place. | Open | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2023-25-avon/ | Fire and Rescue Service effectiveness, efficiency and people 2023/25 |
| Avon Fire and Rescue Service | Effectiveness, efficiency and people 2023/25 – Avon Fire and Rescue Service | The service still doesn’t have an effective system to make sure it gathers and records relevant and up-to-date risk information to help protect firefighters, the public and property during an emergency. We found examples of risk information available not being effective, accurate or up to date. Concerningly, most operational staff haven’t been given the support they need to collect risk information, and there is limited strategic oversight in place to improve the risk information process. | By 19 September 2023, the service should provide an action plan to demonstrate how it will meet our recommendations, and it should have an effective risk information process in place. The service should make sure it has identified all those premises that require a site-specific risk visit. | Open | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2023-25-avon/ | Fire and Rescue Service effectiveness, efficiency and people 2023/25 |
| Avon Fire and Rescue Service | Effectiveness, efficiency and people 2023/25 – Avon Fire and Rescue Service | The service still doesn’t have an effective system to make sure it gathers and records relevant and up-to-date risk information to help protect firefighters, the public and property during an emergency. We found examples of risk information available not being effective, accurate or up to date. Concerningly, most operational staff haven’t been given the support they need to collect risk information, and there is limited strategic oversight in place to improve the risk information process. | By 19 September 2023, the service should provide an action plan to demonstrate how it will meet our recommendations, and it should have an effective risk information process in place. The service should make sure risk information is uploaded in a timely manner. | Open | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2023-25-avon/ | Fire and Rescue Service effectiveness, efficiency and people 2023/25 |
| Avon Fire and Rescue Service | Effectiveness, efficiency and people 2023/25 – Avon Fire and Rescue Service | The service still doesn’t have an effective system to make sure it gathers and records relevant and up-to-date risk information to help protect firefighters, the public and property during an emergency. We found examples of risk information available not being effective, accurate or up to date. Concerningly, most operational staff haven’t been given the support they need to collect risk information, and there is limited strategic oversight in place to improve the risk information process. | By 19 September 2023, the service should provide an action plan to demonstrate how it will meet our recommendations, and it should have an effective risk information process in place. The service should make sure staff are trained in how to carry out a site-specific risk visit and identify site specific risk information. | Open | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2023-25-avon/ | Fire and Rescue Service effectiveness, efficiency and people 2023/25 |
| Avon Fire and Rescue Service | Fire and Rescue Services effectiveness, efficiency and people 2018/19 - An inspection of Avon Fire and Rescue Service | Avon FRS isn’t doing enough to keep the public safe through regulation of fire safety. Its risk-based inspection programme is entirely reactive, as its inspection department doesn’t have enough staff. | The service should make sure it has allocated enough resources to a risk-based inspection programme. This allocation must be informed by local risk and enable the service to fulfil its statutory obligations relating to technical fire safety. | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2018-19-avon/ | Fire and Rescue Service effectiveness, efficiency and people 2018/19 |
| Avon Fire and Rescue Service | Fire and Rescue Services effectiveness, efficiency and people 2018/19 - An inspection of Avon Fire and Rescue Service | Avon FRS isn’t looking after the wellbeing and mental health of its staff effectively. It hasn’t clearly communicated to staff the new values and how to demonstrate these values in the workplace. | By 30 June 2019, the service should assure itself that its policy, procedures and support for mental health and wellbeing are well-understood and effective. | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2018-19-avon/ | Fire and Rescue Service effectiveness, efficiency and people 2018/19 |
| Avon Fire and Rescue Service | Fire and Rescue Services effectiveness, efficiency and people 2018/19 - An inspection of Avon Fire and Rescue Service | Avon FRS isn’t looking after the wellbeing and mental health of its staff effectively. It hasn’t clearly communicated to staff the new values and how to demonstrate these values in the workplace. | The service should assure itself that it communicates the revised values to staff effectively, ensuring that they understand and can demonstrate the new values | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2018-19-avon/ | Fire and Rescue Service effectiveness, efficiency and people 2018/19 |
| Avon Fire and Rescue Service | Fire and Rescue Services effectiveness, efficiency and people 2018/19 - An inspection of Avon Fire and Rescue Service | We acknowledge Avon FRS has recently carried out a cultural review and has a plan in place to improve its organisational culture. But it should act immediately to change staff behaviours. It should also make sure all staff understand equality, diversity and inclusion principles and that this a routine part of behaviour across the whole organisation. | By 31 March 2019, the service should implement the improvements identified from the cultural review. | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2018-19-avon/ | Fire and Rescue Service effectiveness, efficiency and people 2018/19 |
| Avon Fire and Rescue Service | Fire and Rescue Services effectiveness, efficiency and people 2018/19 - An inspection of Avon Fire and Rescue Service | We acknowledge Avon FRS has recently carried out a cultural review and has a plan in place to improve its organisational culture. But it should act immediately to change staff behaviours. It should also make sure all staff understand equality, diversity and inclusion principles and that this a routine part of behaviour across the whole organisation. | By 31 March 2019, the service should make more staff support networks available. | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2018-19-avon/ | Fire and Rescue Service effectiveness, efficiency and people 2018/19 |
| Avon Fire and Rescue Service | Fire and Rescue Services effectiveness, efficiency and people 2018/19 - An inspection of Avon Fire and Rescue Service | We acknowledge Avon FRS has recently carried out a cultural review and has a plan in place to improve its organisational culture. But it should act immediately to change staff behaviours. It should also make sure all staff understand equality, diversity and inclusion principles and that this a routine part of behaviour across the whole organisation. | By 31 March 2019, the service should train all staff in equality, diversity and inclusion. | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2018-19-avon/ | Fire and Rescue Service effectiveness, efficiency and people 2018/19 |
| Bedfordshire Fire and Rescue Service | Effectiveness, efficiency and people 2023/25 – Bedfordshire Fire and Rescue Service | Bedfordshire Fire and Rescue Service can’t assure itself that its operational members of staff meet the minimum fitness requirements to perform their roles. | Within 28 days, the service should provide an action plan that details how it intends to make sure all staff meet the minimum fitness requirements. | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2023-25-bedfordshire/ | Fire and Rescue Service effectiveness, efficiency and people 2023/25 |
| Buckinghamshire Fire and Rescue Service | Effectiveness, efficiency and people 2021/22 – Buckinghamshire Fire and Rescue Service | Prevention activity is not a sufficiently high priority for the service, and it is not adequately identifying those most at risk from fire. | By 30 September 2021, the service should have plans in place for:- the revision of its prevention strategy in order that it clearly prioritises the people most at risk of fire and other emergencies, giving focus and direction to specialist teams; | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2021-22-buckinghamshire/ | Fire and Rescue Service effectiveness, efficiency and people 2021/22 |
| Buckinghamshire Fire and Rescue Service | Effectiveness, efficiency and people 2021/22 – Buckinghamshire Fire and Rescue Service | Prevention activity is not a sufficiently high priority for the service, and it is not adequately identifying those most at risk from fire. | By 30 September 2021, the service should have plans in place for:- an effective system to define the levels of risk in the community; | Open | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2021-22-buckinghamshire/ | Fire and Rescue Service effectiveness, efficiency and people 2021/22 |
| Buckinghamshire Fire and Rescue Service | Effectiveness, efficiency and people 2021/22 – Buckinghamshire Fire and Rescue Service | Prevention activity is not a sufficiently high priority for the service, and it is not adequately identifying those most at risk from fire. | By 30 September 2021, the service should have plans in place for:- the review of systems and processes for dealing with referrals from individuals and partner agencies. This is to make sure that they are managed effectively and those referrals with highest identified risk are prioritised. | Open | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2021-22-buckinghamshire/ | Fire and Rescue Service effectiveness, efficiency and people 2021/22 |
| Buckinghamshire Fire and Rescue Service | Effectiveness, efficiency and people 2021/22 – Buckinghamshire Fire and Rescue Service | The service hasn’t made enough progress since the last inspection to improve equality, diversity and inclusion. | By 31 January 2022, the service should:- ensure it has robust processes in place to undertake equality impact assessments, implement and review any actions required; | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2021-22-buckinghamshire/ | Fire and Rescue Service effectiveness, efficiency and people 2021/22 |
| Buckinghamshire Fire and Rescue Service | Effectiveness, efficiency and people 2021/22 – Buckinghamshire Fire and Rescue Service | The service hasn’t made enough progress since the last inspection to improve equality, diversity and inclusion. | By 31 January 2022, the service should:- be more ambitious in its efforts to attract a more diverse workforce which better reflects the community it serves. | Open | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2021-22-buckinghamshire/ | Fire and Rescue Service effectiveness, efficiency and people 2021/22 |
| Buckinghamshire Fire and Rescue Service | Effectiveness, efficiency and people 2021/22 – Buckinghamshire Fire and Rescue Service | The service hasn’t made enough progress since the last inspection to improve equality, diversity and inclusion. | By 31 January 2022, the service should:- give greater priority to how it increases awareness of equality, diversity and inclusion across the organisation; | Open | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2021-22-buckinghamshire/ | Fire and Rescue Service effectiveness, efficiency and people 2021/22 |
| Buckinghamshire Fire and Rescue Service | Effectiveness, efficiency and people 2021/22 – Buckinghamshire Fire and Rescue Service | The service hasn’t made enough progress since the last inspection to improve equality, diversity and inclusion. | By 31 January 2022, the service should:- make improvements to the way it collects equality data to better understand its workforce demographics and needs; | Open | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2021-22-buckinghamshire/ | Fire and Rescue Service effectiveness, efficiency and people 2021/22 |
| Buckinghamshire Fire and Rescue Service | Effectiveness, efficiency and people 2021/22 – Buckinghamshire Fire and Rescue Service | The service hasn’t made enough progress since the last inspection to improve equality, diversity and inclusion. | By 31 January 2022, the service should:- make sure it has appropriate ways to engage with and seek feedback from all staff, including those from under-represented groups; | Open | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2021-22-buckinghamshire/ | Fire and Rescue Service effectiveness, efficiency and people 2021/22 |
| Buckinghamshire Fire and Rescue Service | Effectiveness, efficiency and people 2023/25 – Buckinghamshire Fire and Rescue Service | Some improvements in prevention have been made since our last inspection. The service has revised its prevention strategy, and this is giving its prevention and response teams better direction. But the service is still not adequately identifying and prioritising those most at risk from fire. | Within 28 days, the service should review its action plan to make sure that it has an effective system to define the levels of risk in the community. | Open | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2023-25-buckinghamshire/ | Fire and Rescue Service effectiveness, efficiency and people 2023/25 |
| Buckinghamshire Fire and Rescue Service | Effectiveness, efficiency and people 2023/25 – Buckinghamshire Fire and Rescue Service | Some improvements in prevention have been made since our last inspection. The service has revised its prevention strategy, and this is giving its prevention and response teams better direction. But the service is still not adequately identifying and prioritising those most at risk from fire. | Within 28 days, the service should review its action plan to make sure that its systems and processes for dealing with referrals from individuals and partner agencies effectively manage and prioritise those referrals with the highest identified risk. | Open | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2023-25-buckinghamshire/ | Fire and Rescue Service effectiveness, efficiency and people 2023/25 |
| Buckinghamshire Fire and Rescue Service | Effectiveness, efficiency and people 2023/25 – Buckinghamshire Fire and Rescue Service | The service hasn’t done enough since our last inspection to address its areas for improvement and provide clear direction to make sure that its teams can prioritise work according to risk. | Within 28 days, the service should provide an action plan that assures the system to record fire safety activity is robust and well supported to enable prioritisation of highest risk. | Open | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2023-25-buckinghamshire/ | Fire and Rescue Service effectiveness, efficiency and people 2023/25 |
| Buckinghamshire Fire and Rescue Service | Effectiveness, efficiency and people 2023/25 – Buckinghamshire Fire and Rescue Service | The service hasn’t done enough since our last inspection to address its areas for improvement and provide clear direction to make sure that its teams can prioritise work according to risk. | Within 28 days, the service should provide an action plan that clearly defines its risk-based inspection programme, within a revised protection strategy, which is aligned to its next public safety plan. | Open | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2023-25-buckinghamshire/ | Fire and Rescue Service effectiveness, efficiency and people 2023/25 |
| Buckinghamshire Fire and Rescue Service | Effectiveness, efficiency and people 2023/25 – Buckinghamshire Fire and Rescue Service | The service hasn’t done enough since our last inspection to address its areas for improvement and provide clear direction to make sure that its teams can prioritise work according to risk. | Within 28 days, the service should provide an action plan that makes sure it has an effective quality assurance process so that staff carry out audits to an appropriate standard. | Open | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2023-25-buckinghamshire/ | Fire and Rescue Service effectiveness, efficiency and people 2023/25 |
| Buckinghamshire Fire and Rescue Service | Effectiveness, efficiency and people 2023/25 – Buckinghamshire Fire and Rescue Service | The service hasn’t done enough since our last inspection to address its areas for improvement and provide clear direction to make sure that its teams can prioritise work according to risk. | Within 28 days, the service should provide an action plan that makes sure its increased number of staff complete a proportionate amount of activity to reduce risk and work to effective targets. | Open | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2023-25-buckinghamshire/ | Fire and Rescue Service effectiveness, efficiency and people 2023/25 |
| Buckinghamshire Fire and Rescue Service | Effectiveness, efficiency and people 2023/25 – Buckinghamshire Fire and Rescue Service | The service hasn’t made enough progress since our last inspection to improve equality, diversity and inclusion. The service has done enough to complete one of our recommendations by reviewing its equality impact assessment process. But the other recommendations still require action to be taken or completed. | Within 28 days, the service should review its action plan, detailing how it will be more ambitious in its efforts to attract a more diverse workforce that better reflects the community it serves. | Open | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2023-25-buckinghamshire/ | Fire and Rescue Service effectiveness, efficiency and people 2023/25 |
| Buckinghamshire Fire and Rescue Service | Effectiveness, efficiency and people 2023/25 – Buckinghamshire Fire and Rescue Service | The service hasn’t made enough progress since our last inspection to improve equality, diversity and inclusion. The service has done enough to complete one of our recommendations by reviewing its equality impact assessment process. But the other recommendations still require action to be taken or completed. | Within 28 days, the service should review its action plan, detailing how it will give greater priority to how it increases awareness of equality, diversity and inclusion across the organisation. | Open | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2023-25-buckinghamshire/ | Fire and Rescue Service effectiveness, efficiency and people 2023/25 |
| Buckinghamshire Fire and Rescue Service | Effectiveness, efficiency and people 2023/25 – Buckinghamshire Fire and Rescue Service | The service hasn’t made enough progress since our last inspection to improve equality, diversity and inclusion. The service has done enough to complete one of our recommendations by reviewing its equality impact assessment process. But the other recommendations still require action to be taken or completed. | Within 28 days, the service should review its action plan, detailing how it will make improvements to the way it collects equality data to better understand its workforce demographics and needs. | Open | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2023-25-buckinghamshire/ | Fire and Rescue Service effectiveness, efficiency and people 2023/25 |
| Buckinghamshire Fire and Rescue Service | Effectiveness, efficiency and people 2023/25 – Buckinghamshire Fire and Rescue Service | The service hasn’t made enough progress since our last inspection to improve equality, diversity and inclusion. The service has done enough to complete one of our recommendations by reviewing its equality impact assessment process. But the other recommendations still require action to be taken or completed. | Within 28 days, the service should review its action plan, detailing how it will make sure that it has appropriate ways to engage with and seek feedback from all staff, including those from under-represented groups. | Open | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2023-25-buckinghamshire/ | Fire and Rescue Service effectiveness, efficiency and people 2023/25 |
| Buckinghamshire Fire and Rescue Service | Fire and Rescue Services effectiveness, efficiency and people 2018/19 - An inspection of Buckinghamshire Fire and Rescue Service | We have serious concerns as to whether Buckinghamshire FRS has the resources it needs to meet its foreseeable risk. As a result of the financial position the service finds itself in, it doesn’t have enough operational firefighters to resource its prevention and protection functions and crew the minimum number of fire engines it says it needs. | The service should consult with the people of Buckinghamshire on options to have the most effective and efficient response against the financial environment in which it operates. | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2018-19-buckinghamshire/ | Fire and Rescue Service effectiveness, efficiency and people 2018/19 |
| Buckinghamshire Fire and Rescue Service | Fire and Rescue Services effectiveness, efficiency and people 2018/19 - An inspection of Buckinghamshire Fire and Rescue Service | We have serious concerns as to whether Buckinghamshire FRS has the resources it needs to meet its foreseeable risk. As a result of the financial position the service finds itself in, it doesn’t have enough operational firefighters to resource its prevention and protection functions and crew the minimum number of fire engines it says it needs. | The service should ensure it has the capacity and capability to support its activity in its Public Safety plan. | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2018-19-buckinghamshire/ | Fire and Rescue Service effectiveness, efficiency and people 2018/19 |
| Cambridgeshire Fire and Rescue Service | N/A | No causes of concern reported | No recommendation made | N/A | N/A | N/A |
| Cheshire Fire and Rescue Service | N/A | No causes of concern reported | No recommendation made | N/A | N/A | N/A |
| Cleveland Fire Brigade | N/A | No causes of concern reported | No recommendation made | N/A | N/A | N/A |
| Cornwall Fire and Rescue Service | Effectiveness, efficiency and people 2021/22 – Cornwall Fire and Rescue Service | The service still does not have effective systems in place to manage risk-critical information to make sure it is collected, shared and reviewed in a consistent and timely manner. | By 31 August 2021, make sure that it regularly updates risk information on mobile data terminals, so that firefighters responding to incidents can see the most up-to-date information. | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2021-22-cornwall/ | Fire and Rescue Service effectiveness, efficiency and people 2021/22 |
| Cornwall Fire and Rescue Service | Effectiveness, efficiency and people 2021/22 – Cornwall Fire and Rescue Service | The service still does not have effective systems in place to manage risk-critical information to make sure it is collected, shared and reviewed in a consistent and timely manner. | By 31 August 2021, make sure that the systems it has in place to share risk-critical safety information between departments are effective. | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2021-22-cornwall/ | Fire and Rescue Service effectiveness, efficiency and people 2021/22 |
| Cornwall Fire and Rescue Service | Effectiveness, efficiency and people 2021/22 – Cornwall Fire and Rescue Service | The service still does not have effective systems in place to manage risk-critical information to make sure it is collected, shared and reviewed in a consistent and timely manner. | By 31 August 2021, review the plans it has in place to undertake site-specific risk visits to make sure they are achievable with quality assurance and strategic oversight arrangements in place. | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2021-22-cornwall/ | Fire and Rescue Service effectiveness, efficiency and people 2021/22 |
| Cornwall Fire and Rescue Service | Effectiveness, efficiency and people 2021/22 – Cornwall Fire and Rescue Service | The service still does not have effective systems in place to manage risk-critical information to make sure it is collected, shared and reviewed in a consistent and timely manner. | By 31 August 2021, the service should have a plan in place to manage the backlog of outstanding site-specific risk visits; | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2021-22-cornwall/ | Fire and Rescue Service effectiveness, efficiency and people 2021/22 |
| Cornwall Fire and Rescue Service | Effectiveness, efficiency and people 2023/25 – Cornwall Fire and Rescue Service | The service hasn’t done enough since our last inspection to make sure staff have access to gender-appropriate facilities. Access to welfare and hygiene facilities at incidents has been limited, and staff don’t have access to gender-appropriate uniform and personal protective equipment. | Within 28 days the service should provide an action plan that details robust and resilient arrangements for the provision of welfare and hygiene facilities for firefighters attending emergency incidents. | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2023-25-cornwall/ | Fire and Rescue Service effectiveness, efficiency and people 2023/25 |
| Cornwall Fire and Rescue Service | Effectiveness, efficiency and people 2023/25 – Cornwall Fire and Rescue Service | The service hasn’t done enough since our last inspection to make sure staff have access to gender-appropriate facilities. Access to welfare and hygiene facilities at incidents has been limited, and staff don’t have access to gender-appropriate uniform and personal protective equipment. | Within 28 days the service should provide an action plan that makes sure staff have access to and are aware of the availability of gender-appropriate uniform and personal protective equipment. | Open | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2023-25-cornwall/ | Fire and Rescue Service effectiveness, efficiency and people 2023/25 |
| Cornwall Fire and Rescue Service | Effectiveness, efficiency and people 2023/25 – Cornwall Fire and Rescue Service | The service hasn’t done enough since our last inspection to make sure staff have access to gender-appropriate facilities. Access to welfare and hygiene facilities at incidents has been limited, and staff don’t have access to gender-appropriate uniform and personal protective equipment. | Within 28 days the service should provide an action plan that shows how it plans to prioritise the provision of gender-appropriate facilities for staff at all service establishments; the plan should include arrangements for funding and a realistic time frame for implementation. | Open | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2023-25-cornwall/ | Fire and Rescue Service effectiveness, efficiency and people 2023/25 |
| Cornwall Fire and Rescue Service | Fire and rescue service effectiveness, efficiency and people 2018/19 - An inspection of Cornwall Fire and Rescue Service | We have serious concerns about Cornwall FRS’s response to incidents. The service consistently doesn’t meet target response times for fires, especially in remote areas served by on-call stations. It is sometimes slow to update mobile data terminals with risk information. Staff often rely on paper records. Staff in the critical control centre aren’t confident in the ICT systems which show availability of staff and fire engines. This leads to increased resources being mobilised or delays in attending incidents. Operational crews don't regularly record information because they aren’t all completing risk assessments or decision logs, in line with national guidance. Frontline staff don’t all understand how to identify vulnerable people or how to use the referral process for vulnerable people and safeguarding. The service doesn’t consistently gather essential learning from operational incidents, or pass this on to all staff. | The service should implement national operational guidance, specifically in relation to the completion of analytical risk assessments and decision logs. | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2018-19-cornwall/ | Fire and Rescue Service effectiveness, efficiency and people 2018/19 |
| Cornwall Fire and Rescue Service | Fire and rescue service effectiveness, efficiency and people 2018/19 - An inspection of Cornwall Fire and Rescue Service | We have serious concerns about Cornwall FRS’s response to incidents. The service consistently doesn’t meet target response times for fires, especially in remote areas served by on-call stations. It is sometimes slow to update mobile data terminals with risk information. Staff often rely on paper records. Staff in the critical control centre aren’t confident in the ICT systems which show availability of staff and fire engines. This leads to increased resources being mobilised or delays in attending incidents. Operational crews don't regularly record information because they aren’t all completing risk assessments or decision logs, in line with national guidance. Frontline staff don’t all understand how to identify vulnerable people or how to use the referral process for vulnerable people and safeguarding. The service doesn’t consistently gather essential learning from operational incidents, or pass this on to all staff. | The service should improve how it monitors operational incident command and feedback processes. | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2018-19-cornwall/ | Fire and Rescue Service effectiveness, efficiency and people 2018/19 |
| Cornwall Fire and Rescue Service | Fire and rescue service effectiveness, efficiency and people 2018/19 - An inspection of Cornwall Fire and Rescue Service | We have serious concerns about Cornwall FRS’s response to incidents. The service consistently doesn’t meet target response times for fires, especially in remote areas served by on-call stations. It is sometimes slow to update mobile data terminals with risk information. Staff often rely on paper records. Staff in the critical control centre aren’t confident in the ICT systems which show availability of staff and fire engines. This leads to increased resources being mobilised or delays in attending incidents. Operational crews don't regularly record information because they aren’t all completing risk assessments or decision logs, in line with national guidance. Frontline staff don’t all understand how to identify vulnerable people or how to use the referral process for vulnerable people and safeguarding. The service doesn’t consistently gather essential learning from operational incidents, or pass this on to all staff. | The service should improve its operational assurance by debriefing firefighters effectively and passing on any learning to all staff. | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2018-19-cornwall/ | Fire and Rescue Service effectiveness, efficiency and people 2018/19 |
| Cornwall Fire and Rescue Service | Fire and rescue service effectiveness, efficiency and people 2018/19 - An inspection of Cornwall Fire and Rescue Service | We have serious concerns about Cornwall FRS’s response to incidents. The service consistently doesn’t meet target response times for fires, especially in remote areas served by on-call stations. It is sometimes slow to update mobile data terminals with risk information. Staff often rely on paper records. Staff in the critical control centre aren’t confident in the ICT systems which show availability of staff and fire engines. This leads to increased resources being mobilised or delays in attending incidents. Operational crews don't regularly record information because they aren’t all completing risk assessments or decision logs, in line with national guidance. Frontline staff don’t all understand how to identify vulnerable people or how to use the referral process for vulnerable people and safeguarding. The service doesn’t consistently gather essential learning from operational incidents, or pass this on to all staff. | The service should improve the information available to staff in the critical control centre, so that they can make effective decisions about the mobilisation of fire engines. | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2018-19-cornwall/ | Fire and Rescue Service effectiveness, efficiency and people 2018/19 |
| Cornwall Fire and Rescue Service | Fire and rescue service effectiveness, efficiency and people 2018/19 - An inspection of Cornwall Fire and Rescue Service | We have serious concerns about Cornwall FRS’s response to incidents. The service consistently doesn’t meet target response times for fires, especially in remote areas served by on-call stations. It is sometimes slow to update mobile data terminals with risk information. Staff often rely on paper records. Staff in the critical control centre aren’t confident in the ICT systems which show availability of staff and fire engines. This leads to increased resources being mobilised or delays in attending incidents. Operational crews don't regularly record information because they aren’t all completing risk assessments or decision logs, in line with national guidance. Frontline staff don’t all understand how to identify vulnerable people or how to use the referral process for vulnerable people and safeguarding. The service doesn’t consistently gather essential learning from operational incidents, or pass this on to all staff. | The service should regularly update risk information on mobile data terminals so that firefighters responding to incidents can see the most up-to-date information. | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2018-19-cornwall/ | Fire and Rescue Service effectiveness, efficiency and people 2018/19 |
| Cornwall Fire and Rescue Service | Fire and rescue service effectiveness, efficiency and people 2018/19 - An inspection of Cornwall Fire and Rescue Service | We have serious concerns about Cornwall FRS’s response to incidents. The service consistently doesn’t meet target response times for fires, especially in remote areas served by on-call stations. It is sometimes slow to update mobile data terminals with risk information. Staff often rely on paper records. Staff in the critical control centre aren’t confident in the ICT systems which show availability of staff and fire engines. This leads to increased resources being mobilised or delays in attending incidents. Operational crews don't regularly record information because they aren’t all completing risk assessments or decision logs, in line with national guidance. Frontline staff don’t all understand how to identify vulnerable people or how to use the referral process for vulnerable people and safeguarding. The service doesn’t consistently gather essential learning from operational incidents, or pass this on to all staff. | The service should train staff better in how to identify vulnerable people and use safeguarding referral procedures, and should ensure staff use these consistently. | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2018-19-cornwall/ | Fire and Rescue Service effectiveness, efficiency and people 2018/19 |
| Cumbria Fire and Rescue Service | Fire and Rescue Service 2021/22 Effectiveness, efficiency and people An inspection of Cumbria Fire and Rescue Service | At the time of our inspection, the service couldn’t assure us that staff were maintaining risk-critical skills | By 31 October 2022, the service must ensure it provides, assesses and accurately records suitable operational training, and that all operational staff have the proper risk-critical skills | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2021-22-cumbria/ | Fire and Rescue Service effectiveness, efficiency and people 2021/22 |
| Cumbria Fire and Rescue Service | Fire and Rescue Service 2021/22 Effectiveness, efficiency and people An inspection of Cumbria Fire and Rescue Service | At the time of our inspection, the service didn’t have clarity about its future governance arrangements. This means the service had not clarified its financial position beyond 1 April 2023, when Cumbria County Council will cease to exist. | By March 2023, the service should provide an update that sets out its financial position before the new governance arrangements come into effect on 1 April 2023 | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2021-22-cumbria/ | Fire and Rescue Service effectiveness, efficiency and people 2021/22 |
| Derbyshire Fire and Rescue Service | N/A | No causes of concern reported | No recommendation made | N/A | N/A | N/A |
| Devon and Somerset Fire and Rescue Service | Effectiveness, efficiency and people 2021/22 – Devon and Somerset Fire and Rescue Service | The service has shown a clear intent from the executive board to improve the culture of the service. However, more needs to be done throughout the organisation. We have found evidence of poor behaviours that are not in line with service values. Some staff didn’t have the confidence to report these issues. | By 31 August 2022, the service should develop an action plan to:- make sure that its values and behaviours are understood and demonstrated at all levels of the organisation | Open | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2021-22-devon-and-somerset/ | Fire and Rescue Service effectiveness, efficiency and people 2021/22 |
| Devon and Somerset Fire and Rescue Service | Effectiveness, efficiency and people 2021/22 – Devon and Somerset Fire and Rescue Service | The service has shown a clear intent from the executive board to improve the culture of the service. However, more needs to be done throughout the organisation. We have found evidence of poor behaviours that are not in line with service values. Some staff didn’t have the confidence to report these issues. | By 31 August 2022, the service should develop an action plan to make sure that staff are trained and supported to identify and challenge inappropriate behaviour when identified and that they have clear mechanisms in place to raise their concerns. | Open | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2021-22-devon-and-somerset/ | Fire and Rescue Service effectiveness, efficiency and people 2021/22 |
| Devon and Somerset Fire and Rescue Service | Fire and rescue service effectiveness, efficiency and people 2018/19 - An inspection of Devon and Somerset Fire and Rescue Service | Devon and Somerset FRS cannot assure itself that operational members of staff meet the minimum fitness requirements to perform their role. | By 28 February 2020, the service should provide an action plan that details how they will address this issue. | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2018-19-devon-and-somerset/ | Fire and Rescue Service effectiveness, efficiency and people 2018/19 |
| Dorset and Wiltshire Fire and Rescue Service | N/A | No causes of concern reported | No recommendation made | N/A | N/A | N/A |
| Durham and Darlington Fire and Rescue Service | N/A | No causes of concern reported | No recommendation made | N/A | N/A | N/A |
| East Sussex Fire and Rescue Service | N/A | No causes of concern reported | No recommendation made | N/A | N/A | N/A |
| Essex County Fire and Rescue Service | Effectiveness, efficiency and people 2021/22 – Essex Fire and Rescue Service | The service has insufficient resources to meet its risk-based inspection programme. It is currently not meeting its targets. As a result, partially skilled operational staff are carrying out high-risk visits, although the service acknowledges that these are not audits. There is an absence of quality assurance of audits and visits. There is a low amount of enforcement activity. There is limited proactive engagement with businesses to promote fire safety. | By 30 November 2022, the service should develop and implement a clear strategy for how it will effectively meet its obligations in relation to ensuring compliance with fire safety. This should include ensuring it has appropriately trained resources, a consistent use of enforcement powers; and a mechanism to assure itself on the quality of its inspections. | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2021-22-essex/ | Fire and Rescue Service effectiveness, efficiency and people 2021/22 |
| Essex County Fire and Rescue Service | Fire and rescue service effectiveness, efficiency and people 2018/19 - An inspection of Essex County Fire and Rescue Service | The service has insufficient resources to meet its risk-based inspection programme. It is currently not meeting its targets. As a result, partially-skilled operational staff are carrying out high-risk visits, although the service acknowledges these are not audits. There is an absence of quality assurance of audits and visits. There is a low amount of enforcement activity. There is limited proactive engagement with businesses to promote fire safety. | By 31 March 2020, the service should develop and implement a clear strategy for how it will effectively meet its obligations in relation to ensuring compliance with fire safety. This should include ensuring it has appropriately trained resources; a consistent use of enforcement powers and a mechanism to assure itself on the quality of its inspections. | Superseded | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2018-19-essex/ | Fire and Rescue Service effectiveness, efficiency and people 2018/19 |
| Essex County Fire and Rescue Service | Fire and rescue service effectiveness, efficiency and people 2018/19 - An inspection of Essex County Fire and Rescue Service | There is a clear intent from senior officers to improve the culture of the service, and many staff reported improvements under the new chief fire officer. However, more needs to be done. We are concerned to have found evidence of behaviours that are not in line with service values, such as sexism and bullying. Despite being reported, at times these behaviours have not been challenged by managers. | By 31 March 2020, the service should produce an action plan that ensures:It communicates service values to staff effectively, ensuring that they understand and can demonstrate acceptable behaviours at all times; and | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2018-19-essex/ | Fire and Rescue Service effectiveness, efficiency and people 2018/19 |
| Essex County Fire and Rescue Service | Fire and rescue service effectiveness, efficiency and people 2018/19 - An inspection of Essex County Fire and Rescue Service | There is a clear intent from senior officers to improve the culture of the service, and many staff reported improvements under the new chief fire officer. However, more needs to be done. We are concerned to have found evidence of behaviours that are not in line with service values, such as sexism and bullying. Despite being reported, at times these behaviours have not been challenged by managers. | By 31 March 2020, the service should produce an action plan that ensures:Managers at all levels demonstrate service values through their positive workplace behaviours and are capable of challenging inappropriate language and behaviour when identified. | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2018-19-essex/ | Fire and Rescue Service effectiveness, efficiency and people 2018/19 |
| Gloucestershire Fire and Rescue Service | Effectiveness, efficiency and people 2021/22 – Gloucestershire Fire and Rescue Service | The service hasn’t done enough since the last inspection to embed its values and associated behaviours and promote a positive workplace culture. | By 28 February 2022, the service should develop an action plan to improve how it engages with its staff to gain their commitment to the service’s values and associated behaviours; | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2021-22-gloucestershire/ | Fire and Rescue Service effectiveness, efficiency and people 2021/22 |
| Gloucestershire Fire and Rescue Service | Effectiveness, efficiency and people 2021/22 – Gloucestershire Fire and Rescue Service | The service hasn’t done enough since the last inspection to embed its values and associated behaviours and promote a positive workplace culture. | By 28 February 2022, the service should develop an action plan to make sure all staff understand the behaviours that are expected of them and how these relate to the service’s culture. | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2021-22-gloucestershire/ | Fire and Rescue Service effectiveness, efficiency and people 2021/22 |
| Gloucestershire Fire and Rescue Service | Effectiveness, efficiency and people 2021/22 – Gloucestershire Fire and Rescue Service | The service hasn’t done enough since the last inspection to embed its values and associated behaviours and promote a positive workplace culture. | By 28 February 2022, the service should develop an action plan to engage with its staff to develop a compelling vision of the service’s future culture and set out a clear pathway to achieving this which staff can understand and relate to. | Superseded | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2021-22-gloucestershire/ | Fire and Rescue Service effectiveness, efficiency and people 2021/22 |
| Gloucestershire Fire and Rescue Service | Effectiveness, efficiency and people 2021/22 – Gloucestershire Fire and Rescue Service | The service hasn’t done enough since the last inspection to embed its values and associated behaviours and promote a positive workplace culture. | By 28 February 2022, the service should develop an action plan to establish effective measures to monitor and manage staff workloads. | Superseded | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2021-22-gloucestershire/ | Fire and Rescue Service effectiveness, efficiency and people 2021/22 |
| Gloucestershire Fire and Rescue Service | Effectiveness, efficiency and people 2021/22 – Gloucestershire Fire and Rescue Service | The service hasn’t done enough since the last inspection to embed its values and associated behaviours and promote a positive workplace culture. | By 28 February 2022, the service should develop an action plan to make sure all staff have equitable access to appropriate welfare support. | Superseded | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2021-22-gloucestershire/ | Fire and Rescue Service effectiveness, efficiency and people 2021/22 |
| Gloucestershire Fire and Rescue Service | Effectiveness, efficiency and people 2021/22 – Gloucestershire Fire and Rescue Service | The service hasn’t done enough since the last inspection to embed its values and associated behaviours and promote a positive workplace culture. | By 28 February 2022, the service should develop an action plan to support managers to confidently challenge and manage inappropriate behaviour. | Superseded | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2021-22-gloucestershire/ | Fire and Rescue Service effectiveness, efficiency and people 2021/22 |
| Gloucestershire Fire and Rescue Service | Effectiveness, efficiency and people 2021/22 – Gloucestershire Fire and Rescue Service | The service hasn’t done enough since the last inspection to improve understanding and awareness of the importance of equality, diversity and inclusion (EDI) and remove barriers to embedding EDI in the service. | By 28 February 2022 the service should develop an action plan to improve how it engages and seeks feedback and challenge from all areas of the service. | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2021-22-gloucestershire/ | Fire and Rescue Service effectiveness, efficiency and people 2021/22 |
| Gloucestershire Fire and Rescue Service | Effectiveness, efficiency and people 2021/22 – Gloucestershire Fire and Rescue Service | The service hasn’t done enough since the last inspection to improve understanding and awareness of the importance of equality, diversity and inclusion (EDI) and remove barriers to embedding EDI in the service. | By 28 February 2022 the service should develop an action plan to assure itself it has effective grievance procedures. It should identify and implement ways to improve staff confidence in the grievance process. | Superseded | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2021-22-gloucestershire/ | Fire and Rescue Service effectiveness, efficiency and people 2021/22 |
| Gloucestershire Fire and Rescue Service | Effectiveness, efficiency and people 2021/22 – Gloucestershire Fire and Rescue Service | The service hasn’t done enough since the last inspection to improve understanding and awareness of the importance of equality, diversity and inclusion (EDI) and remove barriers to embedding EDI in the service. | By 28 February 2022 the service should develop an action plan to engage with its staff to develop clear EDI objectives and a plan to increase awareness of EDI and its importance across the organisation. This should include understanding the impact positive action is having on staff. | Superseded | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2021-22-gloucestershire/ | Fire and Rescue Service effectiveness, efficiency and people 2021/22 |
| Gloucestershire Fire and Rescue Service | Effectiveness, efficiency and people 2021/22 – Gloucestershire Fire and Rescue Service | The service hasn’t done enough since the last inspection to improve understanding and awareness of the importance of equality, diversity and inclusion (EDI) and remove barriers to embedding EDI in the service. | By 28 February 2022 the service should develop an action plan to improve the understanding and use of equality impact assessments in all aspects of its work and consider if its policies and procedures are inclusive and support those with protected characteristics. | Superseded | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2021-22-gloucestershire/ | Fire and Rescue Service effectiveness, efficiency and people 2021/22 |
| Gloucestershire Fire and Rescue Service | Effectiveness, efficiency and people 2021/22 – Gloucestershire Fire and Rescue Service | The service hasn’t done enough since the last inspection to improve understanding and awareness of the importance of equality, diversity and inclusion (EDI) and remove barriers to embedding EDI in the service. | By 28 February 2022 the service should develop an action plan to understand the reasons for low declaration of staff diversity information and put in place a plan to address this. | Superseded | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2021-22-gloucestershire/ | Fire and Rescue Service effectiveness, efficiency and people 2021/22 |
| Gloucestershire Fire and Rescue Service | Effectiveness, efficiency and people 2023/25 – Gloucestershire Fire and Rescue Service | The service doesn’t have enough trained and experienced protection staff to implement its risk-based inspection programme and take proportionate action to reduce risk and enforce fire safety regulations. | Within 28 days, the service should provide an action plan which shows how it will make sure it has enough appropriately trained and experienced staff, so it can take reasonable and proportionate enforcement action. This should include prohibition, investigation and, where required, prosecution. The service should have enough staff for this to take place without affecting the risk-based inspection programme and other protection work. | Open | https://hmicfrs.justiceinspectorates.gov.uk/publications/frs-assessment-2023-25-gloucestershire/ | Fire and Rescue Service effectiveness, efficiency and people 2023/25 |
| Gloucestershire Fire and Rescue Service | Effectiveness, efficiency and people 2023/25 – Gloucestershire Fire and Rescue Service | The service doesn’t have enough trained and experienced protection staff to implement its risk-based inspection programme and take proportionate action to reduce risk and enforce fire safety regulations. | Within 28 days, the service should provide an action plan which shows how it will provide enough appropriately trained and experienced staff to meet the inspection, reporting and enforcement requirements of its risk-based inspection programme. | Open | https://hmicfrs.justiceinspectorates.gov.uk/publications/frs-assessment-2023-25-gloucestershire/ | Fire and Rescue Service effectiveness, efficiency and people 2023/25 |
| Gloucestershire Fire and Rescue Service | Effectiveness, efficiency and people 2023/25 – Gloucestershire Fire and Rescue Service | The service doesn’t have enough trained and experienced protection staff to implement its risk-based inspection programme and take proportionate action to reduce risk and enforce fire safety regulations. | Within 28 days, the service should provide an action plan which shows how it will provide resilient fire safety advice 24 hours a day, 7 days a week and, where necessary, take immediate action to keep people safe. | Open | https://hmicfrs.justiceinspectorates.gov.uk/publications/frs-assessment-2023-25-gloucestershire/ | Fire and Rescue Service effectiveness, efficiency and people 2023/25 |
| Gloucestershire Fire and Rescue Service | Effectiveness, efficiency and people 2023/25 – Gloucestershire Fire and Rescue Service | The service hasn’t done enough since our last inspection to embed its values and associated behaviours and promote a positive workplace culture. The service has done enough to complete the following recommendations from our 2021 inspection: - improve how it engages with its staff to gain their commitment to the service’s values and associated behaviours; and - make sure all staff understand the behaviours that are expected of them and how these relate to the service’s culture. | Within 28 days, the service should provide an updated action plan which shows how it will engage with its staff to develop a compelling vision of the service’s future culture and set out a clear pathway to achieving this, which staff can understand and relate to. | Open | https://hmicfrs.justiceinspectorates.gov.uk/publications/frs-assessment-2023-25-gloucestershire/ | Fire and Rescue Service effectiveness, efficiency and people 2023/25 |
| Gloucestershire Fire and Rescue Service | Effectiveness, efficiency and people 2023/25 – Gloucestershire Fire and Rescue Service | The service hasn’t done enough since our last inspection to embed its values and associated behaviours and promote a positive workplace culture. The service has done enough to complete the following recommendations from our 2021 inspection: - improve how it engages with its staff to gain their commitment to the service’s values and associated behaviours; and - make sure all staff understand the behaviours that are expected of them and how these relate to the service’s culture. | Within 28 days, the service should provide an updated action plan which shows how it will establish effective measures to monitor and manage staff workloads. | Open | https://hmicfrs.justiceinspectorates.gov.uk/publications/frs-assessment-2023-25-gloucestershire/ | Fire and Rescue Service effectiveness, efficiency and people 2023/25 |
| Gloucestershire Fire and Rescue Service | Effectiveness, efficiency and people 2023/25 – Gloucestershire Fire and Rescue Service | The service hasn’t done enough since our last inspection to embed its values and associated behaviours and promote a positive workplace culture. The service has done enough to complete the following recommendations from our 2021 inspection: - improve how it engages with its staff to gain their commitment to the service’s values and associated behaviours; and - make sure all staff understand the behaviours that are expected of them and how these relate to the service’s culture. | Within 28 days, the service should provide an updated action plan which shows how it will make sure all staff have equitable access to appropriate welfare support. | Open | https://hmicfrs.justiceinspectorates.gov.uk/publications/frs-assessment-2023-25-gloucestershire/ | Fire and Rescue Service effectiveness, efficiency and people 2023/25 |
| Gloucestershire Fire and Rescue Service | Effectiveness, efficiency and people 2023/25 – Gloucestershire Fire and Rescue Service | The service hasn’t done enough since our last inspection to embed its values and associated behaviours and promote a positive workplace culture. The service has done enough to complete the following recommendations from our 2021 inspection: - improve how it engages with its staff to gain their commitment to the service’s values and associated behaviours; and - make sure all staff understand the behaviours that are expected of them and how these relate to the service’s culture. | Within 28 days, the service should provide an updated action plan which shows how it will support managers to confidently challenge and manage inappropriate behaviour. | Open | https://hmicfrs.justiceinspectorates.gov.uk/publications/frs-assessment-2023-25-gloucestershire/ | Fire and Rescue Service effectiveness, efficiency and people 2023/25 |
| Gloucestershire Fire and Rescue Service | Effectiveness, efficiency and people 2023/25 – Gloucestershire Fire and Rescue Service | The service hasn’t done enough since our last inspection to improve understanding and awareness of the importance of equality, diversity and inclusion (EDI) and remove barriers to embedding EDI in the service. The service has done enough to satisfy the following recommendation from our 2021 inspection: - improve how it engages and seeks feedback and challenge from all areas of the service. | Within 28 days, the service should provide an updated action plan which shows how it will assure itself it has effective grievance procedures. It should identify and implement ways to improve staff confidence in the grievance process. | Open | https://hmicfrs.justiceinspectorates.gov.uk/publications/frs-assessment-2023-25-gloucestershire/ | Fire and Rescue Service effectiveness, efficiency and people 2023/25 |
| Gloucestershire Fire and Rescue Service | Effectiveness, efficiency and people 2023/25 – Gloucestershire Fire and Rescue Service | The service hasn’t done enough since our last inspection to improve understanding and awareness of the importance of equality, diversity and inclusion (EDI) and remove barriers to embedding EDI in the service. The service has done enough to satisfy the following recommendation from our 2021 inspection: - improve how it engages and seeks feedback and challenge from all areas of the service. | Within 28 days, the service should provide an updated action plan which shows how it will engage with its staff to develop clear EDI objectives and a plan to increase awareness of EDI and its importance across the organisation. This should include understanding the impact positive action is having on staff. | Open | https://hmicfrs.justiceinspectorates.gov.uk/publications/frs-assessment-2023-25-gloucestershire/ | Fire and Rescue Service effectiveness, efficiency and people 2023/25 |
| Gloucestershire Fire and Rescue Service | Effectiveness, efficiency and people 2023/25 – Gloucestershire Fire and Rescue Service | The service hasn’t done enough since our last inspection to improve understanding and awareness of the importance of equality, diversity and inclusion (EDI) and remove barriers to embedding EDI in the service. The service has done enough to satisfy the following recommendation from our 2021 inspection: - improve how it engages and seeks feedback and challenge from all areas of the service. | Within 28 days, the service should provide an updated action plan which shows how it will improve the understanding and use of equality impact assessments in all aspects of its work and consider if its policies and procedures are inclusive and support those with protected characteristics. | Open | https://hmicfrs.justiceinspectorates.gov.uk/publications/frs-assessment-2023-25-gloucestershire/ | Fire and Rescue Service effectiveness, efficiency and people 2023/25 |
| Gloucestershire Fire and Rescue Service | Effectiveness, efficiency and people 2023/25 – Gloucestershire Fire and Rescue Service | The service hasn’t done enough since our last inspection to improve understanding and awareness of the importance of equality, diversity and inclusion (EDI) and remove barriers to embedding EDI in the service. The service has done enough to satisfy the following recommendation from our 2021 inspection: - improve how it engages and seeks feedback and challenge from all areas of the service. | Within 28 days, the service should provide an updated action plan which shows how it will understand the reasons for low declaration of staff diversity information and put in place a plan to address this. | Open | https://hmicfrs.justiceinspectorates.gov.uk/publications/frs-assessment-2023-25-gloucestershire/ | Fire and Rescue Service effectiveness, efficiency and people 2023/25 |
| Gloucestershire Fire and Rescue Service | Fire and rescue service: effectiveness, efficiency and people 2018/19 - An inspection of Gloucestershire Fire and Rescue Service | Gloucestershire Fire and Rescue Service does not have a clear protection strategy that describes how it will manage its statutory responsibilities using its risk-based inspection programme (RBIP) to identify the highest-risk premises. The service has difficulty in maintaining and interpreting its data and can’t carry out the number of audits of high-risk premises that it commits to as part of its RBIP. | By 30 April 2020, the service should agree a plan to ensure its risk-based inspection programme is sufficiently resourced and targets its highest risk premises. | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2018-19-gloucestershire/ | Fire and Rescue Service effectiveness, efficiency and people 2018/19 |
| Gloucestershire Fire and Rescue Service | Fire and rescue service: effectiveness, efficiency and people 2018/19 - An inspection of Gloucestershire Fire and Rescue Service | Gloucestershire Fire and Rescue Service does not have a clear protection strategy that describes how it will manage its statutory responsibilities using its risk-based inspection programme (RBIP) to identify the highest-risk premises. The service has difficulty in maintaining and interpreting its data and can’t carry out the number of audits of high-risk premises that it commits to as part of its RBIP. | By 30 April 2020, the service should ensure it conducts the number and frequency of high-risk premise audits that it sets out in its inspection programme. | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2018-19-gloucestershire/ | Fire and Rescue Service effectiveness, efficiency and people 2018/19 |
| Gloucestershire Fire and Rescue Service | Fire and rescue service: effectiveness, efficiency and people 2018/19 - An inspection of Gloucestershire Fire and Rescue Service | GRFS values are tarnished and are not credible with staff. The service needs to introduce its new values and service structure to allow staff and managers to understand the priorities for the future. | Managers need to be seen to demonstrate the new values through their behaviours to rebuild trust. | Superseded | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2018-19-gloucestershire/ | Fire and Rescue Service effectiveness, efficiency and people 2018/19 |
| Gloucestershire Fire and Rescue Service | Fire and rescue service: effectiveness, efficiency and people 2018/19 - An inspection of Gloucestershire Fire and Rescue Service | GRFS values are tarnished and are not credible with staff. The service needs to introduce its new values and service structure to allow staff and managers to understand the priorities for the future. | The pathway for change the service chooses should be clearly documented for the organisation to follow. | Superseded | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2018-19-gloucestershire/ | Fire and Rescue Service effectiveness, efficiency and people 2018/19 |
| Gloucestershire Fire and Rescue Service | Fire and rescue service: effectiveness, efficiency and people 2018/19 - An inspection of Gloucestershire Fire and Rescue Service | GRFS values are tarnished and are not credible with staff. The service needs to introduce its new values and service structure to allow staff and managers to understand the priorities for the future. | The service should publish its new values and vision for the service to all staff. | Superseded | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2018-19-gloucestershire/ | Fire and Rescue Service effectiveness, efficiency and people 2018/19 |
| Greater Manchester Fire and Rescue Service | Fire and Rescue Service effectiveness, efficiency and people 2018/19 - An inspection of Greater Manchester Fire and Rescue Service | Greater Manchester FRS doesn’t have enough controls in place to monitor the competence of its staff. This is because it has suspended its centralised assessment of incident command and breathing apparatus training. | The service should ensure that managers have quick access to and proper oversight of all records relating to staff training and skills. | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2018-19-greater-manchester/ | Fire and Rescue Service effectiveness, efficiency and people 2018/19 |
| Greater Manchester Fire and Rescue Service | Fire and Rescue Service effectiveness, efficiency and people 2018/19 - An inspection of Greater Manchester Fire and Rescue Service | Greater Manchester FRS has no strategy, visible leadership and limited training on equality, diversity and inclusion. This is affecting watch culture and undermining positives steps to attract new entrants from diverse backgrounds. | By 31 December 2019, the service should ensure that everyone knows how they contribute to the values. | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2018-19-greater-manchester/ | Fire and Rescue Service effectiveness, efficiency and people 2018/19 |
| Greater Manchester Fire and Rescue Service | Fire and Rescue Service effectiveness, efficiency and people 2018/19 - An inspection of Greater Manchester Fire and Rescue Service | Greater Manchester FRS has no strategy, visible leadership and limited training on equality, diversity and inclusion. This is affecting watch culture and undermining positives steps to attract new entrants from diverse backgrounds. | By 31 December 2019, the service should ensure that the chief officer team leads the programme, actively promoting the values of the organisation. | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2018-19-greater-manchester/ | Fire and Rescue Service effectiveness, efficiency and people 2018/19 |
| Greater Manchester Fire and Rescue Service | Fire and Rescue Service effectiveness, efficiency and people 2018/19 - An inspection of Greater Manchester Fire and Rescue Service | Greater Manchester FRS has no strategy, visible leadership and limited training on equality, diversity and inclusion. This is affecting watch culture and undermining positives steps to attract new entrants from diverse backgrounds. | By 31 December 2019, the service should put in place a programme to ensure that inclusion, fairness, equalities and professional development are priorities for the service. | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2018-19-greater-manchester/ | Fire and Rescue Service effectiveness, efficiency and people 2018/19 |
| Hampshire and Isle of Wight Fire and Rescue Service | Fire and Rescue Service effectiveness, efficiency and people 2018/19 - An inspection of Isle of Wight Fire and Rescue Service | Isle of Wight Fire and Rescue Service doesn’t do enough to be an inclusive employer. We found signs of low morale in the workforce. People have little confidence that they will be treated fairly or that senior leaders have their best interests at heart. | By 30 June 2019, the service should ensure that each person’s potential can be developed so that the best can reach the top. | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2018-19-isle-of-wight/ | Fire and Rescue Service effectiveness, efficiency and people 2018/19 |
| Hampshire and Isle of Wight Fire and Rescue Service | Fire and Rescue Service effectiveness, efficiency and people 2018/19 - An inspection of Isle of Wight Fire and Rescue Service | Isle of Wight Fire and Rescue Service doesn’t do enough to be an inclusive employer. We found signs of low morale in the workforce. People have little confidence that they will be treated fairly or that senior leaders have their best interests at heart. | By 30 June 2019, the service should ensure that everyone knows how they contribute to the values. | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2018-19-isle-of-wight/ | Fire and Rescue Service effectiveness, efficiency and people 2018/19 |
| Hampshire and Isle of Wight Fire and Rescue Service | Fire and Rescue Service effectiveness, efficiency and people 2018/19 - An inspection of Isle of Wight Fire and Rescue Service | Isle of Wight Fire and Rescue Service doesn’t do enough to be an inclusive employer. We found signs of low morale in the workforce. People have little confidence that they will be treated fairly or that senior leaders have their best interests at heart. | By 30 June 2019, the service should ensure that its recruitment activities are open and accessible to all of the Isle of Wight’s communities. | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2018-19-isle-of-wight/ | Fire and Rescue Service effectiveness, efficiency and people 2018/19 |
| Hampshire and Isle of Wight Fire and Rescue Service | Fire and Rescue Service effectiveness, efficiency and people 2018/19 - An inspection of Isle of Wight Fire and Rescue Service | Isle of Wight Fire and Rescue Service doesn’t do enough to be an inclusive employer. We found signs of low morale in the workforce. People have little confidence that they will be treated fairly or that senior leaders have their best interests at heart. | By 30 June 2019, the service should ensure that the chief officer team leads the programme, actively promoting the values of the organisation. | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2018-19-isle-of-wight/ | Fire and Rescue Service effectiveness, efficiency and people 2018/19 |
| Hampshire and Isle of Wight Fire and Rescue Service | Fire and Rescue Service effectiveness, efficiency and people 2018/19 - An inspection of Isle of Wight Fire and Rescue Service | Isle of Wight Fire and Rescue Service doesn’t do enough to be an inclusive employer. We found signs of low morale in the workforce. People have little confidence that they will be treated fairly or that senior leaders have their best interests at heart. | By 30 June 2019, the service should put in place a programme to ensure that inclusion, fairness, equalities and professional development are priorities for the service; | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2018-19-isle-of-wight/ | Fire and Rescue Service effectiveness, efficiency and people 2018/19 |
| Hampshire and Isle of Wight Fire and Rescue Service | Fire and Rescue Service effectiveness, efficiency and people 2018/19 - An inspection of Isle of Wight Fire and Rescue Service | Isle of Wight Fire and Rescue Service doesn’t do enough to be an inclusive employer. We found signs of low morale in the workforce. People have little confidence that they will be treated fairly or that senior leaders have their best interests at heart. | By 30 June 2019, the service should treat employees according to their needs so they feel value. | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2018-19-isle-of-wight/ | Fire and Rescue Service effectiveness, efficiency and people 2018/19 |
| Hampshire and Isle of Wight Fire and Rescue Service | Fire and rescue service effectiveness, efficiency and people 2018/19 - An inspection of Hampshire Fire and Rescue Service | Hampshire Fire and Rescue Service doesn’t do enough to be an inclusive employer. We found signs of low morale in the workforce. People have little confidence that they will be treated fairly or that senior leaders have their best interests at heart. | By 30 June 2019, the service should embed a programme to ensure that inclusion, fairness, equalities and professional development are priorities for the service. | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2018-19-hampshire/ | Fire and Rescue Service effectiveness, efficiency and people 2018/19 |
| Hampshire and Isle of Wight Fire and Rescue Service | Fire and rescue service effectiveness, efficiency and people 2018/19 - An inspection of Hampshire Fire and Rescue Service | Hampshire Fire and Rescue Service doesn’t do enough to be an inclusive employer. We found signs of low morale in the workforce. People have little confidence that they will be treated fairly or that senior leaders have their best interests at heart. | By 30 June 2019, the service should ensure that each person’s potential can be developed so they can perform to their very best. | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2018-19-hampshire/ | Fire and Rescue Service effectiveness, efficiency and people 2018/19 |
| Hampshire and Isle of Wight Fire and Rescue Service | Fire and rescue service effectiveness, efficiency and people 2018/19 - An inspection of Hampshire Fire and Rescue Service | Hampshire Fire and Rescue Service doesn’t do enough to be an inclusive employer. We found signs of low morale in the workforce. People have little confidence that they will be treated fairly or that senior leaders have their best interests at heart. | By 30 June 2019, the service should ensure that everyone knows how they contribute to the values. | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2018-19-hampshire/ | Fire and Rescue Service effectiveness, efficiency and people 2018/19 |
| Hampshire and Isle of Wight Fire and Rescue Service | Fire and rescue service effectiveness, efficiency and people 2018/19 - An inspection of Hampshire Fire and Rescue Service | Hampshire Fire and Rescue Service doesn’t do enough to be an inclusive employer. We found signs of low morale in the workforce. People have little confidence that they will be treated fairly or that senior leaders have their best interests at heart. | By 30 June 2019, the service should ensure that its recruitment activities are open and accessible to all of Hampshire’s communities. | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2018-19-hampshire/ | Fire and Rescue Service effectiveness, efficiency and people 2018/19 |
| Hampshire and Isle of Wight Fire and Rescue Service | Fire and rescue service effectiveness, efficiency and people 2018/19 - An inspection of Hampshire Fire and Rescue Service | Hampshire Fire and Rescue Service doesn’t do enough to be an inclusive employer. We found signs of low morale in the workforce. People have little confidence that they will be treated fairly or that senior leaders have their best interests at heart. | By 30 June 2019, the service should ensure that the chief officer team leads the programme, actively promoting the values of the organisation. | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2018-19-hampshire/ | Fire and Rescue Service effectiveness, efficiency and people 2018/19 |
| Hampshire and Isle of Wight Fire and Rescue Service | Fire and rescue service effectiveness, efficiency and people 2018/19 - An inspection of Hampshire Fire and Rescue Service | Hampshire Fire and Rescue Service doesn’t do enough to be an inclusive employer. We found signs of low morale in the workforce. People have little confidence that they will be treated fairly or that senior leaders have their best interests at heart. | By 30 June 2019, the service should treat employees according to their needs so they feel valued. | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2018-19-hampshire/ | Fire and Rescue Service effectiveness, efficiency and people 2018/19 |
| Hereford and Worcester Fire and Rescue Service | Effectiveness, efficiency and people 2021/22 – Hereford and Worcester Fire and Rescue Service | Prevention activity is not a sufficiently high priority for the service and it is not adequately identifying those most at risk from fire. | By 31 August 2021, the service should have plans in place for an effective system to define the levels of risk in the community. | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2021-22-hereford-and-worcester/ | Fire and Rescue Service effectiveness, efficiency and people 2021/22 |
| Hereford and Worcester Fire and Rescue Service | Effectiveness, efficiency and people 2021/22 – Hereford and Worcester Fire and Rescue Service | Prevention activity is not a sufficiently high priority for the service and it is not adequately identifying those most at risk from fire. | By 31 August 2021, the service should have plans in place for the development and delivery of a prevention strategy that prioritises the people most at risk of fire and ensures that work to reduce risk is proportionate. | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2021-22-hereford-and-worcester/ | Fire and Rescue Service effectiveness, efficiency and people 2021/22 |
| Hereford and Worcester Fire and Rescue Service | Effectiveness, efficiency and people 2021/22 – Hereford and Worcester Fire and Rescue Service | Prevention activity is not a sufficiently high priority for the service and it is not adequately identifying those most at risk from fire. | By 31 August 2021, the service should have plans in place for the review of systems and processes for dealing with referrals from partner agencies. This is to make sure they are managed effectively and the backlog of safe and well visits is reduced and resourced in accordance with risk. | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2021-22-hereford-and-worcester/ | Fire and Rescue Service effectiveness, efficiency and people 2021/22 |
| Hertfordshire Fire and Rescue Service | N/A | No causes of concern reported | No recommendation made | N/A | N/A | N/A |
| Humberside Fire and Rescue Service | N/A | No causes of concern reported | No recommendation made | N/A | N/A | N/A |
| Isles of Scilly Fire and Rescue Service | N/A | No causes of concern reported | No recommendation made | N/A | N/A | N/A |
| Kent Fire and Rescue Service | N/A | No causes of concern reported | No recommendation made | N/A | N/A | N/A |
| Lancashire Fire and Rescue Service | N/A | No causes of concern reported | No recommendation made | N/A | N/A | N/A |
| Leicestershire Fire and Rescue Service | N/A | No causes of concern reported | No recommendation made | N/A | N/A | N/A |
| Lincolnshire Fire and Rescue Service | Effectiveness, efficiency and people 2023/25 – Lincolnshire Fire and Rescue Service | Since our last inspection, the service has made enough improvement to address two of our previous recommendations. But it still needs to improve equality, diversity and inclusion. The following recommendations remain in place. | Within 28 days, the service should resubmit an action plan that details how it intends to improve how it works with its staff and provides feedback in relation to equality, diversity and inclusion issues. | Open | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2023-25-lincolnshire/ | Fire and Rescue Service effectiveness, efficiency and people 2023/25 |
| Lincolnshire Fire and Rescue Service | Effectiveness, efficiency and people 2023/25 – Lincolnshire Fire and Rescue Service | Since our last inspection, the service has made enough improvement to address two of our previous recommendations. But it still needs to improve equality, diversity and inclusion. The following recommendations remain in place. | Within 28 days, the service should resubmit an action plan that details how it intends to improve the understanding and use of equality impact assessments in all aspects of its work and consider if its policies and procedures are inclusive and support those with protected characteristics. | Open | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2023-25-lincolnshire/ | Fire and Rescue Service effectiveness, efficiency and people 2023/25 |
| Lincolnshire Fire and Rescue Service | Effectiveness, efficiency and people 2023/25 – Lincolnshire Fire and Rescue Service | Since our last inspection, the service has made enough improvement to address two of our previous recommendations. But it still needs to improve equality, diversity and inclusion. The following recommendations remain in place. | Within 28 days, the service should resubmit an action plan that details how it intends to make sure that there is a programme of positive action to support its recruitment. | Open | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2023-25-lincolnshire/ | Fire and Rescue Service effectiveness, efficiency and people 2023/25 |
| Lincolnshire Fire and Rescue Service | Fire and Rescue Service effectiveness, efficiency and people 2018/19 - An inspection of Lincolnshire Fire and Rescue Service | Lincolnshire Fire and Rescue Service needs to assure itself that it has systems in place for the effective recording and monitoring of training. | By 31 July 2019 the service must ensure that suitable operational training is provided, assessed and recorded accurately and assure itself that all operational staff are competent in risk-critical skills. | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2018-19-lincolnshire/ | Fire and Rescue Service effectiveness, efficiency and people 2018/19 |
| London Fire Brigade | Effectiveness, efficiency and people 2021/22 – London Fire Brigade | The brigade doesn’t adequately prioritise HFSVs on the basis of risk. It doesn’t have a system in place that allows for the consistent assessment of risk levels among those people it has already identified as being at greatest risk from fire. | By 31 May 2022, the brigade should develop an action plan to:- develop a prevention strategy that clearly details how it will implement its prevention activity;- develop an effective system that assesses levels of risk among those people it has already identified as being at greatest risk from fire;- make sure it prioritises HFSVs for those people it has identified as being at greatest risk from fire; and- develop a plan that addresses the HFSV backlog in a way that is both timely and prioritised on the basis of risk. | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2021-22-london/ | Fire and Rescue Service effectiveness, efficiency and people 2021/22 |
| London Fire Brigade | Effectiveness, efficiency and people 2021/22 – London Fire Brigade | The brigade has shown a clear intent to improve the culture of the brigade, with some staff reporting improvements under the new commissioner. However, more needs to be done. We found evidence of behaviours that are not in line with brigade values, including discrimination and bullying. Brigade values and behaviours are not always demonstrated by senior leaders. | By 31 August 2022, the brigade should develop an action plan to:- communicate brigade values to staff effectively, making sure that they understand and can demonstrate acceptable behaviours at all times. | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2021-22-london/ | Fire and Rescue Service effectiveness, efficiency and people 2021/22 |
| London Fire Brigade | Effectiveness, efficiency and people 2021/22 – London Fire Brigade | The brigade has shown a clear intent to improve the culture of the brigade, with some staff reporting improvements under the new commissioner. However, more needs to be done. We found evidence of behaviours that are not in line with brigade values, including discrimination and bullying. Brigade values and behaviours are not always demonstrated by senior leaders. | By 31 August 2022, the brigade should develop an action plan to:- ensure it communicates with managers at all levels, so they demonstrate brigade values through their positive workplace behaviours and are trained to identify and deal with non compliance. | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2021-22-london/ | Fire and Rescue Service effectiveness, efficiency and people 2021/22 |
| London Fire Brigade | Effectiveness, efficiency and people 2021/22 – London Fire Brigade | The brigade has shown a clear intent to improve the culture of the brigade, with some staff reporting improvements under the new commissioner. However, more needs to be done. We found evidence of behaviours that are not in line with brigade values, including discrimination and bullying. Brigade values and behaviours are not always demonstrated by senior leaders. | By 31 August 2022, the brigade should develop an action plan to:- undertake a review of brigade processes designed to deal with behaviour such as bullying and discrimination and implement improvements that build trust and confidence among staff. | Open | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2021-22-london/ | Fire and Rescue Service effectiveness, efficiency and people 2021/22 |
| London Fire Brigade | Fire and rescue service effectiveness, efficiency and people 2018/19 - An inspection of The London Fire Brigade | The Brigade has a significant backlog of training for staff in risk-critical skills such as incident command and emergency fire engine driving. Some staff haven’t had continuing training in these skills for many years. There is no individual re-assessment of competence for incident command. It should act immediately to address this. | By 28 February 2020, the Brigade should:Develop a plan to reassess incident command competence at all levels in line with national guidance and to determine what arrangements it will put in place where staff fail to achieve the standard set by the Brigade. | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2018-19-london/ | Fire and Rescue Service effectiveness, efficiency and people 2018/19 |
| London Fire Brigade | Fire and rescue service effectiveness, efficiency and people 2018/19 - An inspection of The London Fire Brigade | The Brigade has a significant backlog of training for staff in risk-critical skills such as incident command and emergency fire engine driving. Some staff haven’t had continuing training in these skills for many years. There is no individual re-assessment of competence for incident command. It should act immediately to address this. | By 28 February 2020, the Brigade should:Develop a plan to remove gaps in all risk-critical skills training. | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2018-19-london/ | Fire and Rescue Service effectiveness, efficiency and people 2018/19 |
| Merseyside Fire and Rescue Service | N/A | No causes of concern reported | No recommendation made | N/A | N/A | N/A |
| Norfolk Fire and Rescue Service | Effectiveness, efficiency and people 2021/22 – Norfolk Fire and Rescue Service | The service hasn’t made prevention activity a high enough priority and it isn’t adequately identifying those most at risk from fire. | By 28 February 2022, the service should put in place plans that are designed to ensure that all staff have a good understanding of how to identify vulnerability and safeguard vulnerable people. | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2021-22-norfolk/ | Fire and Rescue Service effectiveness, efficiency and people 2021/22 |
| Norfolk Fire and Rescue Service | Effectiveness, efficiency and people 2021/22 – Norfolk Fire and Rescue Service | The service hasn’t made prevention activity a high enough priority and it isn’t adequately identifying those most at risk from fire. | By 28 February 2022, the service should put in place plans that are designed to ensure that joint agency reviews take place after significant or fatal fires (reviews should take place at an appropriate strategic level in the service and with relevant organisations) | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2021-22-norfolk/ | Fire and Rescue Service effectiveness, efficiency and people 2021/22 |
| Norfolk Fire and Rescue Service | Effectiveness, efficiency and people 2021/22 – Norfolk Fire and Rescue Service | The service hasn’t made prevention activity a high enough priority and it isn’t adequately identifying those most at risk from fire. | By 28 February 2022, the service should put in place plans that are designed to target the most vulnerable, who are at greatest risk from fire | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2021-22-norfolk/ | Fire and Rescue Service effectiveness, efficiency and people 2021/22 |
| North Yorkshire Fire and Rescue Service | Fire and Rescue Service 2021/22 Effectiveness, efficiency and people An inspection of North Yorkshire Fire and Rescue Service | The service doesn’t have in place robust processes to ensure transformation activities provide efficiency and effectiveness. | By September 2022, the service should put in place plans that are designed to detail in its medium-term financial plan the efficiencies that its transformation plans will bring for the service | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2021-22-north-yorkshire/ | Fire and Rescue Service effectiveness, efficiency and people 2021/22 |
| North Yorkshire Fire and Rescue Service | Fire and Rescue Service 2021/22 Effectiveness, efficiency and people An inspection of North Yorkshire Fire and Rescue Service | The service doesn’t have in place robust processes to ensure transformation activities provide efficiency and effectiveness. | By September 2022, the service should put in place plans that are designed to make sure that its processes for working with other organisations are effective, provide value for money and benefits for the public, and don’t negatively affect the service | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2021-22-north-yorkshire/ | Fire and Rescue Service effectiveness, efficiency and people 2021/22 |
| North Yorkshire Fire and Rescue Service | Fire and Rescue Service 2021/22 Effectiveness, efficiency and people An inspection of North Yorkshire Fire and Rescue Service | The service doesn’t have in place robust processes to ensure transformation activities provide efficiency and effectiveness. | By September 2022, the service should put in place plans that are designed to monitor, review and evaluate its collaboration activities, such as enabling services, to make sure they achieve best value for money and are beneficial for both the service and the public. | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2021-22-north-yorkshire/ | Fire and Rescue Service effectiveness, efficiency and people 2021/22 |
| North Yorkshire Fire and Rescue Service | Fire and Rescue Service 2021/22 Effectiveness, efficiency and people An inspection of North Yorkshire Fire and Rescue Service | The service doesn't have in place adequate workforce planning processes. This means that areas such as safety-critical training, succession planning, absence and work-time management don't support its current and future integrated risk management plan. | By September 2022, the service should put in place plans that are designed to carry out a skills gap analysis to make sure all staff have the skills and training they need to perform their roles | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2021-22-north-yorkshire/ | Fire and Rescue Service effectiveness, efficiency and people 2021/22 |
| North Yorkshire Fire and Rescue Service | Fire and Rescue Service 2021/22 Effectiveness, efficiency and people An inspection of North Yorkshire Fire and Rescue Service | The service doesn't have in place adequate workforce planning processes. This means that areas such as safety-critical training, succession planning, absence and work-time management don't support its current and future integrated risk management plan. | By September 2022, the service should put in place plans that are designed to develop a policy and process to manage the working time of its staff | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2021-22-north-yorkshire/ | Fire and Rescue Service effectiveness, efficiency and people 2021/22 |
| North Yorkshire Fire and Rescue Service | Fire and Rescue Service 2021/22 Effectiveness, efficiency and people An inspection of North Yorkshire Fire and Rescue Service | The service doesn't have in place adequate workforce planning processes. This means that areas such as safety-critical training, succession planning, absence and work-time management don't support its current and future integrated risk management plan. | By September 2022, the service should put in place plans that are designed to make sure that data and processes are in place to regularly assess and manage the capacity and capability of all staff groups | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2021-22-north-yorkshire/ | Fire and Rescue Service effectiveness, efficiency and people 2021/22 |
| North Yorkshire Fire and Rescue Service | Fire and Rescue Service 2021/22 Effectiveness, efficiency and people An inspection of North Yorkshire Fire and Rescue Service | The service doesn't have in place adequate workforce planning processes. This means that areas such as safety-critical training, succession planning, absence and work-time management don't support its current and future integrated risk management plan. | By September 2022, the service should put in place plans that are designed to review and develop its current absence management policy and process | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2021-22-north-yorkshire/ | Fire and Rescue Service effectiveness, efficiency and people 2021/22 |
| North Yorkshire Fire and Rescue Service | Fire and Rescue Service 2021/22 Effectiveness, efficiency and people An inspection of North Yorkshire Fire and Rescue Service | The service doesn't have in place adequate workforce planning processes. This means that areas such as safety-critical training, succession planning, absence and work-time management don't support its current and future integrated risk management plan. | By September 2022, the service should put in place plans that are designed to review its current workforce, succession and training planning to make sure these are provided efficiently and effectively | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2021-22-north-yorkshire/ | Fire and Rescue Service effectiveness, efficiency and people 2021/22 |
| Northamptonshire Fire and Rescue Service | Effectiveness, efficiency and people 2021/22 – Northamptonshire Fire and Rescue Service | The service hasn’t made enough progress since the last inspection to improve EDI. | By 31 August 2022, the service should develop an action plan to:- engage with its staff to develop clear EDI objectives and training to increase awareness of EDI and its importance across the organisation, including understanding and addressing the impact positive action is having on staff;- make sure it has robust processes in place to undertake equality impact assessments and review any actions agreed as a result;- make improvements to the way it collects equality data to better understand its workforce demographic and needs; and- support staff and managers to confidently challenge and manage inappropriate behaviour. | Open | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2021-22-northamptonshire/ | Fire and Rescue Service effectiveness, efficiency and people 2021/22 |
| Northamptonshire Fire and Rescue Service | Fire and Rescue Service effectiveness, efficiency and people 2018/19 - An inspection of Northamptonshire Fire and Rescue Service | Northamptonshire FRS needs to ensure that it has systems in place to effectively provide, record and monitor risk-critical training. | By September 2019 the service must ensure that it provides, assesses and accurately records suitable operational training and that all operational staff have the proper risk-critical skills. | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2018-19-northamptonshire/ | Fire and Rescue Service effectiveness, efficiency and people 2018/19 |
| Northamptonshire Fire and Rescue Service | Fire and Rescue Service effectiveness, efficiency and people 2018/19 - An inspection of Northamptonshire Fire and Rescue Service | We have serious concerns about Northamptonshire FRS’s ability to respond to incidents. The service consistently doesn’t have available its minimum number of fire engines. Senior managers are not routinely told when this happens. | The service should improve its process for monitoring the number of fire engines available, so that senior managers can make effective decisions. | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2018-19-northamptonshire/ | Fire and Rescue Service effectiveness, efficiency and people 2018/19 |
| Northumberland Fire and Rescue Service | Effectiveness, efficiency and people 2021/22 – Northumberland Fire and Rescue Service | The management of dual contracts, for staff working on-call and wholetime in the service, must be improved. | By 31 March 2022, the service should:- make sure staff take appropriate breaks between on-call and wholetime commitments for personal welfare and appliance availability. | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2021-22-northumberland/ | Fire and Rescue Service effectiveness, efficiency and people 2021/22 |
| Northumberland Fire and Rescue Service | Effectiveness, efficiency and people 2021/22 – Northumberland Fire and Rescue Service | The management of dual contracts, for staff working on-call and wholetime in the service, must be improved. | By 31 March 2022, the service should:- make sure that arrangements for staff working on dual contracts meet statutory requirements for health, safety, welfare and wellbeing; and | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2021-22-northumberland/ | Fire and Rescue Service effectiveness, efficiency and people 2021/22 |
| Northumberland Fire and Rescue Service | Effectiveness, efficiency and people 2021/22 – Northumberland Fire and Rescue Service | The management of dual contracts, for staff working on-call and wholetime in the service, must be improved. | By 31 March 2022, the service should:- review its current arrangements for managing the working time of staff who are both on-call and wholetime; | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2021-22-northumberland/ | Fire and Rescue Service effectiveness, efficiency and people 2021/22 |
| Nottinghamshire Fire and Rescue Service | N/A | No causes of concern reported | No recommendation made | N/A | N/A | N/A |
| Oxfordshire Fire and Rescue Service | N/A | No causes of concern reported | No recommendation made | N/A | N/A | N/A |
| Royal Berkshire Fire and Rescue Service | N/A | No causes of concern reported | No recommendation made | N/A | N/A | N/A |
| Shropshire Fire and Rescue Service | N/A | No causes of concern reported | No recommendation made | N/A | N/A | N/A |
| South Yorkshire Fire and Rescue Service | N/A | No causes of concern reported | No recommendation made | N/A | N/A | N/A |
| Staffordshire Fire and Rescue Service | N/A | No causes of concern reported | No recommendation made | N/A | N/A | N/A |
| Suffolk Fire and Rescue Service | N/A | No causes of concern reported | No recommendation made | N/A | N/A | N/A |
| Surrey Fire and Rescue Service | Effectiveness, efficiency and people 2023/25 – Surrey Fire and Rescue Service | The service can't assure itself that its risk-based inspection programme prioritises the highest risks and includes proportionate activity to reduce risk. | Within 28 days, the service should provide an action plan that shows how it will make sure all its staff are aware of the expectations on them in the management of the risk-based inspection programme | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2023-25-surrey/ | Fire and Rescue Service effectiveness, efficiency and people 2023/25 |
| Surrey Fire and Rescue Service | Effectiveness, efficiency and people 2023/25 – Surrey Fire and Rescue Service | The service can't assure itself that its risk-based inspection programme prioritises the highest risks and includes proportionate activity to reduce risk. | Within 28 days, the service should provide an action plan that shows how it will:- review its risk-based inspection programme to make sure it identifies its highest-risk premises and meets its own targets. | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2023-25-surrey/ | Fire and Rescue Service effectiveness, efficiency and people 2023/25 |
| Surrey Fire and Rescue Service | Fire and Rescue Services effectiveness, efficiency and people 2018/19 - An inspection of Surrey Fire and Rescue Service | Surrey Fire and Rescue Service doesn’t use its resources efficiently to manage risk or its financial and physical resources effectively to keep people safe. | The service should ensure that it uses the available budget prudently to support its risk management activities. | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2018-19-surrey/ | Fire and Rescue Service effectiveness, efficiency and people 2018/19 |
| Surrey Fire and Rescue Service | Fire and Rescue Services effectiveness, efficiency and people 2018/19 - An inspection of Surrey Fire and Rescue Service | Surrey Fire and Rescue Service doesn’t use its resources efficiently to manage risk or its financial and physical resources effectively to keep people safe. | The service should ensure that its resourcing model meets risk demand sustainably. | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2018-19-surrey/ | Fire and Rescue Service effectiveness, efficiency and people 2018/19 |
| Surrey Fire and Rescue Service | Fire and Rescue Services effectiveness, efficiency and people 2018/19 - An inspection of Surrey Fire and Rescue Service | Surrey Fire and Rescue Service doesn’t use its resources efficiently to manage risk or its financial and physical resources effectively to keep people safe. | The service should ensure that its workforce model supports its operational model to manage risk efficiently and sustainably. | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2018-19-surrey/ | Fire and Rescue Service effectiveness, efficiency and people 2018/19 |
| Surrey Fire and Rescue Service | Fire and Rescue Services effectiveness, efficiency and people 2018/19 - An inspection of Surrey Fire and Rescue Service | Surrey FRS doesn’t have a robust and sustainable system to support its operational response model. | The service should ensure it has appropriate resources (people and equipment) available to respond to risk in line with its integrated risk management plan. | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2018-19-surrey/ | Fire and Rescue Service effectiveness, efficiency and people 2018/19 |
| Surrey Fire and Rescue Service | Fire and Rescue Services effectiveness, efficiency and people 2018/19 - An inspection of Surrey Fire and Rescue Service | Surrey FRS doesn’t have a robust and sustainable system to support its operational response model. | The service should ensure it understands and actively manages the resources and capabilities available for deployment. | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2018-19-surrey/ | Fire and Rescue Service effectiveness, efficiency and people 2018/19 |
| Surrey Fire and Rescue Service | Fire and Rescue Services effectiveness, efficiency and people 2018/19 - An inspection of Surrey Fire and Rescue Service | Surrey FRS doesn’t have a robust and sustainable system to support its operational response model. | The service should put in place a response plan based on a thorough assessment of risk to the community. | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2018-19-surrey/ | Fire and Rescue Service effectiveness, efficiency and people 2018/19 |
| Surrey Fire and Rescue Service | Fire and Rescue Services effectiveness, efficiency and people 2018/19 - An inspection of Surrey Fire and Rescue Service | Surrey FRS doesn’t have a robust and sustainable system to support its operational response model. | The service should tell the people of Surrey what benefits its service provision and ways of working in the operational response model will give them. | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2018-19-surrey/ | Fire and Rescue Service effectiveness, efficiency and people 2018/19 |
| Tyne and Wear Fire and Rescue Service | N/A | No causes of concern reported | No recommendation made | N/A | N/A | N/A |
| Warwickshire Fire and Rescue Service | Effectiveness, efficiency and people 2023/25 – Warwickshire Fire and Rescue Service | The service hasn’t done enough since the last inspection to determine its highest-risk premises to inform its risk-based inspection programme. | Within 28 days, the service should review its action plan, detailing how it will develop a protection strategy with a resourced and prioritised risk-based inspection programme | Open | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2023-25-warwickshire/ | Fire and Rescue Service effectiveness, efficiency and people 2023/25 |
| Warwickshire Fire and Rescue Service | Effectiveness, efficiency and people 2023/25 – Warwickshire Fire and Rescue Service | The service hasn’t done enough since the last inspection to determine its highest-risk premises to inform its risk-based inspection programme. | Within 28 days, the service should review its action plan, detailing how it will put in place a clear plan with time frames for improving its management of risk information. | Open | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2023-25-warwickshire/ | Fire and Rescue Service effectiveness, efficiency and people 2023/25 |
| Warwickshire Fire and Rescue Service | Effectiveness, efficiency and people 2023/25 – Warwickshire Fire and Rescue Service | The service hasn’t done enough since the last inspection to determine its highest-risk premises to inform its risk-based inspection programme. | Within 28 days, the service should review its action plan, detailing how it will review its risk-based inspection programme to make sure it identifies its highest-risk premises | Open | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2023-25-warwickshire/ | Fire and Rescue Service effectiveness, efficiency and people 2023/25 |
| West Midlands Fire and Rescue Service | N/A | No causes of concern reported | No recommendation made | N/A | N/A | N/A |
| West Sussex Fire and Rescue Service | Effectiveness, efficiency and people 2021/22 – West Sussex Fire and Rescue Service | The service hasn’t done enough since the last inspection to improve how staff understand and display its expected values and behaviours. | By 31 August 2022 the service should provide an updated action plan to:- improve how it works with its staff and provides feedback in relation to issues involving values and behaviours. | Open | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2021-22-west-sussex/ | Fire and Rescue Service effectiveness, efficiency and people 2021/22 |
| West Sussex Fire and Rescue Service | Effectiveness, efficiency and people 2021/22 – West Sussex Fire and Rescue Service | The service hasn’t done enough since the last inspection to improve how staff understand and display its expected values and behaviours. | By 31 August 2022, the service should develop an action plan to ensure that staff act in line with its values and are trained to identify and deal with non-compliance. | Open | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2021-22-west-sussex/ | Fire and Rescue Service effectiveness, efficiency and people 2021/22 |
| West Sussex Fire and Rescue Service | Fire and Rescue Service effectiveness, efficiency and people 2018/19 - An inspection of West Sussex Fire and Rescue Service | Prevention activity doesn't always align with risks identified in the IRMP. Home fire safety checks aren't being done in a timely manner and there is a large backlog of high-risk cases. | The service should ensure it carries out home fire safety checks in a timely manner. | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2018-19-west-sussex/ | Fire and Rescue Service effectiveness, efficiency and people 2018/19 |
| West Sussex Fire and Rescue Service | Fire and Rescue Service effectiveness, efficiency and people 2018/19 - An inspection of West Sussex Fire and Rescue Service | Prevention activity doesn't always align with risks identified in the IRMP. Home fire safety checks aren't being done in a timely manner and there is a large backlog of high-risk cases. | The service should ensure it targets its home fire safety check activity at people most at risk. | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2018-19-west-sussex/ | Fire and Rescue Service effectiveness, efficiency and people 2018/19 |
| West Sussex Fire and Rescue Service | Fire and Rescue Service effectiveness, efficiency and people 2018/19 - An inspection of West Sussex Fire and Rescue Service | West Sussex FRS doesn’t engage with or seek feedback from staff to understand their needs. We found this to especially be the case with some under-represented groups. When staff raise issues and concerns, the service doesn’t respond quickly enough. | The service should ensure that it effectively engages with its staff, including minority groups | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2018-19-west-sussex/ | Fire and Rescue Service effectiveness, efficiency and people 2018/19 |
| West Sussex Fire and Rescue Service | Fire and Rescue Service effectiveness, efficiency and people 2018/19 - An inspection of West Sussex Fire and Rescue Service | West Sussex FRS doesn’t engage with or seek feedback from staff to understand their needs. We found this to especially be the case with some under-represented groups. When staff raise issues and concerns, the service doesn’t respond quickly enough. | The service should improve communications between staff and senior managers, so concerns are responded to in a timely and appropriate way. | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2018-19-west-sussex/ | Fire and Rescue Service effectiveness, efficiency and people 2018/19 |
| West Sussex Fire and Rescue Service | Fire and Rescue Service effectiveness, efficiency and people 2018/19 - An inspection of West Sussex Fire and Rescue Service | West Sussex FRS doesn't have a clear strategy for using its risk-based inspection programme to identify the highest risk premises. The database it uses to manage premises information is unreliable and not always accurate. The service can't carry out the number of audits of high-risk premises that it commits to as part of its programme. | The service should ensure it conducts the number and frequency of highrisk premises audits that it sets out in its inspection programme. | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2018-19-west-sussex/ | Fire and Rescue Service effectiveness, efficiency and people 2018/19 |
| West Sussex Fire and Rescue Service | Fire and Rescue Service effectiveness, efficiency and people 2018/19 - An inspection of West Sussex Fire and Rescue Service | West Sussex FRS doesn't have a clear strategy for using its risk-based inspection programme to identify the highest risk premises. The database it uses to manage premises information is unreliable and not always accurate. The service can't carry out the number of audits of high-risk premises that it commits to as part of its programme. | The service should ensure that effective and robust systems are in place to manage its protection activities. | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2018-19-west-sussex/ | Fire and Rescue Service effectiveness, efficiency and people 2018/19 |
| West Sussex Fire and Rescue Service | Fire and Rescue Service effectiveness, efficiency and people 2018/19 - An inspection of West Sussex Fire and Rescue Service | West Sussex FRS doesn't have a clear strategy for using its risk-based inspection programme to identify the highest risk premises. The database it uses to manage premises information is unreliable and not always accurate. The service can't carry out the number of audits of high-risk premises that it commits to as part of its programme. | The service should ensure that its risk-based inspection programme targets it highest risk premises. | Completed and Verified | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2018-19-west-sussex/ | Fire and Rescue Service effectiveness, efficiency and people 2018/19 |
| West Sussex Fire and Rescue Service | Fire and Rescue Service effectiveness, efficiency and people 2018/19 - An inspection of West Sussex Fire and Rescue Service | West Sussex FRS’s staff sometimes act in ways that go against its core values. This is leading to bullying in the workplace. | The service should clearly and effectively communicate its core values to staff. This should include acceptable behaviour statements. | Open | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2018-19-west-sussex/ | Fire and Rescue Service effectiveness, efficiency and people 2018/19 |
| West Sussex Fire and Rescue Service | Fire and Rescue Service effectiveness, efficiency and people 2018/19 - An inspection of West Sussex Fire and Rescue Service | West Sussex FRS’s staff sometimes act in ways that go against its core values. This is leading to bullying in the workplace. | The service should ensure that staff act in line with its values and are trained to identify and deal with non-compliance. | Open | https://www.justiceinspectorates.gov.uk/hmicfrs/publications/frs-assessment-2018-19-west-sussex/ | Fire and Rescue Service effectiveness, efficiency and people 2018/19 |
| West Yorkshire Fire and Rescue Service | N/A | No causes of concern reported | No recommendation made | N/A | N/A | N/A |
| Service | Status | Report Type |
Last updated: 12 September 2024