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Metropolitan PEEL 2014


How well the force delivers value for money

Last updated 12/11/2014


The Metropolitan Police Service (MPS) has met the requirements of the spending review and has the foundations in place to enable it to meet further future financial pressures.

The MPS’s change programme, ‘Met Change’, has helped the force better understand its demands and define its services.

The force has been through significant structural change during the past two years and has managed to sustain and improve performance in many areas. It has identified increased demands on the organisation as well as a number of potential future risks. These include: the emergence of cyber-enabled crime, the changing demographics of the residential population in London and the impact of high profile historical enquiries.

The force’s ability to meet these challenges and provide sustainable services has multiple dependencies. These are necessary for the continued success of the change programme and the associated plans to improve its technology, the professionalism of its workforce, and rationalising its property estate.

Questions for Efficiency


To what extent is the force efficient?


HMIC is assured that the Metropolitan Police Service (MPS) is using a range of methods to understand the demand placed on its services and the consequences of that demand e.g., the numbers of staff required for crime investigation. The MPS has an efficient way of aligning staff to emerging threats and retaining them in critical posts. The force has maintained its push to reduce crime and improve victim satisfaction. It is recognised that securing satisfaction from victims of crime in the capital is challenging. The MPS is introducing ever more innovative means of interacting with the public, ranging from greater use of social media to replacing traditional police station front counters with more flexible drop-in centres.


To what extent is the force taking steps to ensure a secure financial position for the short and long term?


The force is on track to meet the requirements of the spending review and is putting in place the changes necessary to enable it to respond to future financial pressures. In particular, it is considering what is necessary now, in order to prepare itself to meet its expected budget over the next four years. The successful implementation of the ‘Met Change’ programme and the estate and information technology strategies are crucial for achieving future financial stability.



To what extent has the force got an affordable way of providing policing?


The Metropolitan Police Service’s (MPS) ambitious change programme began to alter the way neighbourhood policing is provided in 2013. It is continuing with this programme, changing the way it provides policing locally and across London. The MPS is experiencing particular challenges in achieving cultural change. The proportion of police officers on the frontline is growing. The way the force makes use of the expertise and knowledge of volunteers is increasingly important. The force is achieving the required savings by reducing its pay and non-pay costs; the estates strategy is supporting the change programme and investment in new technology is aimed at reducing costs further, while improving force efficiencies.